AI-Driven Global Logistics Experience Lead

Maersk Mexico; Aarhus; Presencial; DKK 520.000 - 660.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Experience Consultant - SCM to join our Aarhus team. You will manage complex supply chains, coordinate import/export shipments, and act as the main point of contact for key customers.

The role emphasizes end-to-end delivery, data-driven processes, and proactive problem solving. You will work with Operations, Product, Finance and other functions to ensure high service levels, ownership and accountability, while leveraging AI tools like Copilot to improve daily

Formación

• Fluent in Danish and English, both written and spoken.
• Educated freight forwarder or equivalent logistics background.
• Experience with import and export logistics.

Responsabilidades

• Coordinate import and export shipments end-to-end.
• Handle both LCL and FCL shipments with focus on LCL.
• Act as trusted point of contact for customers and manage inquiries.
• Coordinate bookings through final delivery with stakeholders.
• Support quotations, rate calculations and pricing.
• Maintain financial awareness including invoicing and costs.
• Monitor shipment performance and address delays or disruptions.
• Collaborate across Operations, Product, Finance and other functions.

Conocimientos

Danish

English

Customer service

Stakeholder management

Excel

Copilot / AI tools

Ownership

End-to-end shipping

Educación

Freight forwarder or logistics background

Herramientas

Microsoft Copilot

Microsoft Excel

Descripción del empleo

Maersk is seeking a Customer Experience Consultant - SCM to join our Aarhus team. You will manage complex supply chains, coordinate import/export shipments, and act as the main point of contact for key customers.

The role emphasizes end-to-end delivery, data-driven processes, and proactive problem solving. You will work with Operations, Product, Finance and other functions to ensure high service levels, ownership and accountability, while leveraging AI tools like Copilot to improve daily