Customer Experience Consultant

Maersk Mexico; Aarhus; On-site; DKK 520,000 - 660,000; Full time

Job summary

Maersk is seeking a Customer Experience Consultant - SCM to join our Aarhus team. You will manage complex supply chains, coordinate import/export shipments, and act as the main point of contact for key customers.

The role emphasizes end-to-end delivery, data-driven processes, and proactive problem solving. You will work with Operations, Product, Finance and other functions to ensure high service levels, ownership and accountability, while leveraging AI tools like Copilot to improve daily

Qualifications

• Fluent in Danish and English, both written and spoken.
• Educated freight forwarder or equivalent logistics background.
• Experience with import and export logistics.

Responsibilities

• Coordinate import and export shipments end-to-end.
• Handle both LCL and FCL shipments with focus on LCL.
• Act as trusted point of contact for customers and manage inquiries.
• Coordinate bookings through final delivery with stakeholders.
• Support quotations, rate calculations and pricing.
• Maintain financial awareness including invoicing and costs.
• Monitor shipment performance and address delays or disruptions.
• Collaborate across Operations, Product, Finance and other functions.

Skills

Danish

English

Customer service

Stakeholder management

Excel

Copilot / AI tools

Ownership

End-to-end shipping

Education

Freight forwarder or logistics background

Tools

Microsoft Copilot

Microsoft Excel

Job description

Customer Experience Consultant - SCM

This isn't just about the part you play in our business, it's about the change you can make in our world. Let's create a better tomorrow and make positive change - socially, economically and globally.

At Maersk, we see global trade as a force for good, connecting communities, feeding and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly. We strive ambitiously to make trade more open, inclusive and sustainable - for communities, customers and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.

Looking for a chance to work with tailor-made logistics in a global leader in container logistics?

At Maersk, we are transforming how logistics supports our customers' businesses. Our focus is simple: delivering seamless, reliable and customer-centric solutions that make supply chains easier to manage every day.

From our Aarhus office, you'll join a collaborative Customer Experience team where you will play an important role in managing complex supply chains and supporting some of our key customers.

You will work closely with customers and colleagues across Operations, Product, Finance and other functions to ensure smooth end-to-end execution and a consistently high level of service.

We believe in empowering our people to take ownership, solve problems and continuously improve how we work. If you enjoy working with customers, coordinating complex logistics and taking responsibility for getting things done, this could be the opportunity for you.

Key responsibilities

As a Customer Experience Consultant, you will be a key point of contact for our customers and help ensure their day-to-day supply chain activities run smoothly.

• Managing and coordinating import and export shipments throughout the end-to-end supply chain
• Handling both LCL and FCL shipments, with a particular focus on LCL
• Acting as a trusted point of contact for customers and proactively managing inquiries, exceptions and operational challenges
• Coordinating shipments from booking through to final delivery and ensuring alignment across relevant stakeholders
• Supporting quotations, rate calculations and pricing-related activities when required
• Maintaining a strong financial focus, including cost awareness, invoicing and financial follow-up
• Monitoring shipment performance and proactively addressing delays, deviations or service disruptions
• Working closely with Operations, Product, Finance and other stakeholders to ensure customer commitments are met
• Identifying opportunities to improve processes, quality and the overall customer experience
• Taking ownership of issues and driving them through to resolution
• Using data, digital solutions and AI tools such as Microsoft Copilot to simplify processes and improve the way we work

We are looking for

You are someone with a solid logistics or supply chain background who enjoys combining operational coordination with close customer interaction.

You are comfortable managing multiple tasks and shipments while maintaining a clear overview, and you take ownership of issues rather than waiting for others to solve them.

• Are fluent in Danish and English, both written and spoken
• Are an educated freight forwarder or have an equivalent logistics background
• Have experience with both import and export logistics
• Have solid experience with LCL, combined with good knowledge of FCL shipments
• Have experience with quoting, rate calculations and pricing
• Have good financial understanding, including costs and invoicing
• Have a strong customer-service mindset
• Understand end-to-end shipping and supply chain processes
• Have good Excel skills and are comfortable working with operational and financial data
• Are comfortable using AI tools such as Microsoft Copilot and curious about how technology can simplify daily work
• Are proactive, structured and solution-oriented
• Demonstrate a strong sense of ownership and accountability
• Have strong communication and stakeholder-management skills
• Are comfortable collaborating across Operations, Product, Finance and other functions

Most importantly, we are looking for someone who combines strong logistics knowledge with a genuine desire to take ownership and create a great customer experience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a mann