Customer Experience Consultant

Maersk; Aarhus; Hybrid; DKK 70,000 - 100,000; Full time

Job summary

Maersk in Aarhus is seeking a Customer Experience Consultant to support the NCE Regional Control Tower, focusing on Ocean Freight FCL/LCL and acting as Regional Ocean SME. You will monitor performance, drive root-cause analysis, ensure adherence to IOPs and global standards, and collaborate with regional/global towers, operations, and customers to improve reliability and customer experience.

Fluency in English and experience with FCL/LCL operations, KPI tracking and continuous improvement will

Qualifications

• Experience in Ocean Freight operations and regional controls.
• Strong KPI tracking and data-driven problem solving.
• Lean and structured problem solving is an advantage.
• Fluent in English.

Responsibilities

• Monitor KPIs and operational performance, identifying risks and performance gaps
• Drive root-cause analysis and corrective actions
• Support consistent execution and adherence to IOPs and global standards
• Collaborate across Regional and Global Control Towers, operational teams, product stakeholders, and the customer
• Use data and insights to drive continuous improvement and operational reliability
• Share Ocean expertise and best practices across the region

Skills

Ocean Freight operations

FCL and LCL operations

KPI monitoring

Root-cause analysis

Lean methodology

Stakeholder management

Job description

Support the NCE Regional Control Tower operation for a global customer, with a strong focus on Ocean Freight (FCL/LCL) and acting as a Regional Ocean SME. Responsible for operational performance, KPI follow-up, process adherence, root-cause analysis, and corrective actions, while collaborating across Regional and Global Control Tower, operational teams, Ocean stakeholders, and the customer to drive continuous improvement and operational reliability.

We offer

At Maersk, we are transforming logistics to deliver seamless, reliable, and customer-centric supply chains.

From our Aarhus office, you’ll join the NCE Regional Control Tower supporting a global customer across Northern and Continental Europe. You’ll play a key role in driving operational performance and customer experience, with a particular focus on Ocean Freight FCL/LCL.

You will act as a Regional Ocean SME, combining operational expertise, performance management, and continuous improvement to strengthen execution across the region.

Key responsibilities

As a Customer Experience Consultant, you will:

• Act as Regional Ocean SME for FCL and LCL
• Monitor KPIs and operational performance, identifying risks and performance gaps
• Drive root-cause analysis and corrective actions
• Support consistent execution and adherence to IOPs and global standards
• Collaborate across Regional and Global Control Towers, operational teams, product stakeholders, and the customer
• Use data and insights to drive continuous improvement and operational reliability
• Share Ocean expertise and best practices across the region

We are looking for

You are structured, proactive, and customer-focused, with strong knowledge of Ocean Freight operations and the ability to work across functions, countries, and stakeholders.

Furthermore, you:

• Have solid experience within FCL and/or LCL operations
• Have experience within logistics, supply chain, or customer experience
• Have strong communication and stakeholder management skills
• Are comfortable working with KPIs, root-cause analysis, and corrective actions
• Bring a solution-oriented and continuous improvement mindset
• Experience with Lean and structured problem solving is an advantage
• Are fluent in English, both written and spoken

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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