Global Logistics Experience Consultant

Maersk; Aarhus; Híbrido; DKK 520.000 - 700.000; Jornada completa

Descripción de la vacante

Maersk in Aarhus is seeking a Customer Experience Consultant to manage day-to-day supply chain activities for key customers from our Aarhus office. You will coordinate import and export shipments, with a focus on LCL, and act as the trusted contact for customers and internal teams.

You’ll support quotations and pricing, drive efficiency, and ensure accurate invoicing and performance monitoring. You will work closely with Operations, Product, Finance and other functions to deliver seamless,

Formación

• Fluent in Danish and English, written and spoken.
• Educated freight forwarder or equivalent logistics background.
• Experience with both import and export logistics.
• Solid experience with LCL, knowledge of FCL.

Responsabilidades

• Be a key contact for customers, ensuring day-to-day supply chain activities run smoothly.
• Coordinate import/export shipments end-to-end across stakeholders.
• Handle LCL and FCL shipments with focus on LCL.
• Proactively manage inquiries, exceptions and operational challenges.
• Support quotations, rate calculations and pricing activities as needed.
• Maintain financial awareness including costs and invoicing.
• Monitor shipment performance and address delays or disruptions.
• Collaborate with Operations, Product, Finance and other functions.
• Identify opportunities to improve processes and customer experience.
• Own issues and drive them through to resolution.
• Leverage data, digital tools and AI to simplify daily work.

Conocimientos

Bilingual Danish & English

Freight forwarder qualification

Import & Export logistics

LCL & FCL knowledge

Quoting & rate calculations

Financial understanding

Excel proficiency

AI tools familiarity (Copilot)

Ownership & accountability

Stakeholder communication

Cross-functional collaboration

Educación

Freight forwarding education

Herramientas

Microsoft Copilot

Descripción del empleo

Maersk in Aarhus is seeking a Customer Experience Consultant to manage day-to-day supply chain activities for key customers from our Aarhus office. You will coordinate import and export shipments, with a focus on LCL, and act as the trusted contact for customers and internal teams.

You’ll support quotations and pricing, drive efficiency, and ensure accurate invoicing and performance monitoring. You will work closely with Operations, Product, Finance and other functions to deliver seamless,