Product Manager, Merchant Experience & Operations

Flatpay; København; On-site; DKK 800,000 - 1,050,000; Full time

Job summary

Flatpay is building products that simplify running a business. We’re seeking a Product Manager to shape experiences that connect merchants with customers—from visit to fulfillment, payment, and daily operations. You’ll work with engineering, design, and commercial teams to embed products into merchant workflows.

We care about solving merchant problems more than shipping features. You’ll spend time with customers in hospitality, retail, and service sectors to observe real work and identify

Qualifications

• 4–8+ years of product management experience.
• You’ll own products end-to-end, from discovery through delivery.
• You balance customer feedback, business priorities, and engineering constraints.

Responsibilities

• Own products at the intersection of consumer experience and merchant operations.
• Focus on pre-, during-, and post-transaction experiences rather than payment terminals.
• Collaborate with engineering, design, commercial teams, and merchants to shape product experiences.
• Build merchant-centric workflows across ordering, fulfillment, and operations.
• Drive simplification of merchant workflows and improve efficiency with minimal friction.

Skills

Product management

Job description

Flatpay is building products that simplify running a business. We’re seeking a Product Manager to shape experiences that connect merchants with customers—from visit to fulfillment, payment, and daily operations. You’ll work with engineering, design, and commercial teams to embed products into merchant workflows.

We care about solving merchant problems more than shipping features. You’ll spend time with customers in hospitality, retail, and service sectors to observe real work and identify