Product Manager - Merchant Experience

Flatpay; København; On-site; DKK 800,000 - 1,050,000; Full time

Job summary

Flatpay is building products that simplify running a business. We’re seeking a Product Manager to shape experiences that connect merchants with customers—from visit to fulfillment, payment, and daily operations. You’ll work with engineering, design, and commercial teams to embed products into merchant workflows.

We care about solving merchant problems more than shipping features. You’ll spend time with customers in hospitality, retail, and service sectors to observe real work and identify

Qualifications

• 4–8+ years of product management experience.
• You’ll own products end-to-end, from discovery through delivery.
• You balance customer feedback, business priorities, and engineering constraints.

Responsibilities

• Own products at the intersection of consumer experience and merchant operations.
• Focus on pre-, during-, and post-transaction experiences rather than payment terminals.
• Collaborate with engineering, design, commercial teams, and merchants to shape product experiences.
• Build merchant-centric workflows across ordering, fulfillment, and operations.
• Drive simplification of merchant workflows and improve efficiency with minimal friction.

Skills

Product management

Job description

About The Job

At Flatpay, we're building products that make running a business simpler.

About The Job

At Flatpay, we're building products that make running a business simpler.

Flatpay is one of Europe's fastest-growing fintechs. Founded in Copenhagen in 2022, we've grown to more than 100,000 merchants across seven European markets and continue to expand rapidly.

We're looking for a Product Manager to help shape the experiences that connect merchants with their customers - from the moment a customer decides to visit or order, through fulfillment, payment, and daily operations inside the business.

You’ll work closely with engineering, design, commercial teams, and merchants to build products that become part of a merchant's everyday workflow.

What you’ll do

You’ll own products that sit at the intersection of consumer experience and merchant operations.

Think less about payment terminals, and more about what happens before, during, and after the transaction.

Your Work May Include Areas Such As

• Customer ordering journeys across physical and digital channels
• Merchant workflows for managing incoming customer requests
• Staff-facing operational experiences
• Fulfilment and order lifecycle management
• Merchant productivity and operational efficiency
• Experiences that connect customer-facing journeys with what happens inside the business

We care much more about solving merchant problems than shipping feature lists.

What Success Looks Like

You understand how merchants actually operate. You spend time in restaurants, cafés, retail stores, and service businesses watching real work happen. You know where friction exists between customers placing orders and staff fulfilling them. You simplify those workflows without adding unnecessary complexity. You collaborate with our "Online" teams and ensure great merchant experience.

We’d love to meet you if you have experience building products for

• Hospitality or restaurant software
• Commerce platforms
• Omnichannel retail
• Point-of-sale platforms
• Online ordering
• Booking and reservation systems
• Workforce management
• Last-mile fulfilment

You don't need experience in all of these. But you've probably built products where digital experiences meet real-world operations.

Who you are

• You have 4–8+ years of product management experience.
• You're comfortable owning products end-to-end, from discovery through delivery.
• You have a strong product instinct and spend time with customers before deciding what to build.
• You know how to balance in-person merchant feedback, business priorities, and engineering constraints.
• You care about outcomes more than outputs.
• You're comfortable working in a fast-moving environment where priorities evolve as we learn.
• Experience with payments is helpful but not required.
• Experience building operational products for merchants is highly desirable.

Why Flatpay?

Merchants don't think in terms of online versus offline. Neither do we.

We're building products that help merchants run their businesses across every customer touchpoint.

That means solving problems that span software, operations, payments, and customer experience.

You’ll have the opportunity to shape products used by thousands of businesses across Europe while working in a team that values speed, ownership, and close collaboration with customers.

Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.

Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we’re more than just a service provider; we are your trusted business partner.

We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs. Ready to be part of something extraordinary?