POS Training & Retail Operations Lead

Senovo IT Ltd; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

Senovo IT Ltd. is seeking a training specialist to develop and deliver POS training for retail stores, translating complex system functionality into practical, day-to-day guidance. You will support planning and execution across markets and create engaging materials including guides, FAQs, and video demos.

The role involves close collaboration with Product, D&T, Retail Operations and market teams to ensure training reflects real store needs and includes train-the-trainer activities where relevant.

Qualifications

• Solid hands-on experience rolling out and training POS solutions across retail stores.
• Strong understanding of how stores operate and how store teams work.
• Proven experience training store teams and Retail Operations teams, preferably in large-scale/global retail environments.
• Ability to translate complex systems into simple, practical and engaging learning content.
• Experience creating professional training materials, guides, FAQs, videos and screen recordings.
• Comfortable working with business, technology and market stakeholders in a transformation programme.

Responsibilities

• Develop and deliver training for POS solutions in retail stores, tailored to store teams and Retail Operations.
• Translate system functionality into practical training relevant to day-to-day store operations.
• Support training planning and execution across markets, including train-the-trainer activities.
• Create clear training materials: how-to guides, FAQs, quick reference guides, video demos and recordings.
• Collaborate with Product, D&T, Retail Operations and market teams to reflect store needs.
• Identify gaps in training and continuously improve materials based on feedback.

Skills

POS training experience

Retail operations knowledge

Training materials creation

Video & screen recording

Cross-functional collaboration

Synthesia

Tools

Synthesia

Job description

Senovo IT Ltd. is seeking a training specialist to develop and deliver POS training for retail stores, translating complex system functionality into practical, day-to-day guidance. You will support planning and execution across markets and create engaging materials including guides, FAQs, and video demos.

The role involves close collaboration with Product, D&T, Retail Operations and market teams to ensure training reflects real store needs and includes train-the-trainer activities where relevant.