Remote Technical Support and Training Specialist

Demant; Denmark; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits (dental, vision, and

Paid vacation

Dynamic work atmosphere

RRSP matching

Job summary

Demant Canada is seeking a Customer Care and Training Specialist to provide expert technical support and guide users through software features. You will work closely with internal teams to ensure a seamless customer experience and document interactions for continuous improvement.

The role requires strong problem-solving, excellent communication, and the ability to train users on best practices. A flexible, independent work style is valued, with opportunities for career growth and remote work

Qualifications

• Bachelor's degree, college diploma, or 2-3 years of experience in a customer-facing role.
• Excellent oral and written communication skills.
• Logical troubleshooting skills and techniques.
• Strong interpersonal and presentation skills.
• Self-starter capable of working independently with references.
• Excellent attention to detail.

Responsibilities

• Serve as the first point of contact for customers via Freshdesk, phone, email, or chat.
• Diagnose and resolve software issues including installation and configuration.
• Document support interactions and track resolution progress in the ticketing system.
• Escalate complex issues to appropriate teams when needed.
• Provide user guidance and training on software features and best practices.
• Collaborate with the development team to identify recurring issues or bugs.
• Assist with software updates, patches, and releases as needed.
• Maintain up-to-date knowledge of software products and enhancements.
• Create and maintain support documentation, video tutorials, FAQs, and user guides.

Skills

Customer support

Technical troubleshooting

Communication

Self-starter

Education

Bachelor's degree or college diploma

Tools

Freshdesk

Job description

Demant Canada is seeking a Customer Care and Training Specialist to provide expert technical support and guide users through software features. You will work closely with internal teams to ensure a seamless customer experience and document interactions for continuous improvement.

The role requires strong problem-solving, excellent communication, and the ability to train users on best practices. A flexible, independent work style is valued, with opportunities for career growth and remote work