Order Management Specialist — SAP & Customer Success

Restoration 1 of Pelham; Næstved; On-site; DKK 350,000 - 500,000; Full time

Job summary

Emerson is seeking an Order Handler in Naestved, Denmark to manage customer orders from quotation to invoicing and fulfillment. You will collaborate with internal teams to ensure accurate processing, timely delivery, and a high-quality customer experience.

You will handle quotations, order confirmations, invoicing, and documentation while maintaining compliance with trade policies. Fluency in Danish and English, plus SAP ERP experience, are essential in this role.

Qualifications

• Experience supporting order management, customer service, project coordination, or related operations.
• Experience working with SAP or another ERP system in an order processing environment.
• Understanding of Incoterms, payment terms, and contract-related requirements.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with customers and colleagues in Danish and English.
• Commitment to teamwork, customer satisfaction, and continuous improvement.

Responsibilities

• Support the quotation process by assisting with pricing reviews, special customer requirements, and commercial terms.
• Review customer orders and ensure alignment with approved quotations and technical requirements.
• Create and manage customer orders within the ERP system and issue order confirmations.
• Coordinate project kick-off activities and collaborate with internal teams to ensure smooth order execution.
• Monitor and follow up on active orders through regular communication with planning, procurement, operations, suppliers, and other stakeholders.
• Manage order updates and modifications while maintaining accurate documentation and records.
• Prepare and submit invoices and delivery-related documentation in a timely manner.
• Maintain electronic and physical records in accordance with established processes.
• Build strong relationships with customers through proactive communication and responsive support.
• Partner with finance-related teams to support payment follow-up activities and customer account management.
• Adhere to Emerson policies, including applicable trade compliance requirements.
• Contribute to process improvements that enhance operational efficiency and customer satisfaction.

Skills

Order management

Customer service

Project coordination

Multitasking

Danish-English bilingual

Tools

SAP ERP

Job description

Emerson is seeking an Order Handler in Naestved, Denmark to manage customer orders from quotation to invoicing and fulfillment. You will collaborate with internal teams to ensure accurate processing, timely delivery, and a high-quality customer experience.

You will handle quotations, order confirmations, invoicing, and documentation while maintaining compliance with trade policies. Fluency in Danish and English, plus SAP ERP experience, are essential in this role.