Online Customer Experience Consultant

VitalEssence Spa; Aarhus; On-site; DKK 106,000 - 143,000; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Relocation flight

Job summary

VitalEssence Spa is seeking an Online Consultant to deliver professional customer service to online clients via chat, email and social media in Aarhus. You will respond to inquiries, provide product recommendations and help resolve issues.

We value clear English communication, problem solving, and a customer‑centric mindset. Accommodation is provided, visa sponsorship for non‑EU citizens, and relocation flight support are offered to help you move.

Qualifications

• Excellent written and verbal communication in English; additional languages are a plus.
• Strong problem-solving skills and ability to think quickly on your feet.
• Customer-centric mindset and strong interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge and proficiency in using different digital tools.
• Previous experience in customer service is a plus but not required.

Responsibilities

• Respond promptly and effectively to customer inquiries through various digital channels.
• Provide accurate information about our products and services.
• Offer personalized product recommendations based on customer needs.
• Troubleshoot and resolve any issues or complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Collaborate with other team members to improve overall customer experience.

Skills

English proficiency

Problem solving

Customer-centric

Multitasking

Basic computer skills

Customer service experience

Job description

VitalEssence Spa is seeking an Online Consultant to deliver professional customer service to online clients via chat, email and social media in Aarhus. You will respond to inquiries, provide product recommendations and help resolve issues.

We value clear English communication, problem solving, and a customer‑centric mindset. Accommodation is provided, visa sponsorship for non‑EU citizens, and relocation flight support are offered to help you move.