Remote Online Customer Support Specialist

VertexGlobal; København; On-site; DKK 117,000 - 141,000; Full time

Job summary

VertexGlobal in Copenhagen is seeking an Online Consultant to deliver exceptional customer service across email, chat and social channels. You will help clients resolve issues, provide product information and keep accurate records of interactions.

The role is a contract position with a monthly salary of 1800 USD and offers the flexibility to work remotely from anywhere with a stable Internet connection. A positive attitude and strong English communication are essential for success.

Qualifications

• High school diploma or equivalent;Bachelor's degree preferred.
• Excellent English communication skills (written & verbal).
• Experience in customer service is a plus but not required.
• Tech-savvy with knowledge of online communication tools.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and strong problem-solving skills.

Responsibilities

• Communicate with clients through email, chat, and social media platforms.
• Listen to clients' concerns and provide appropriate solutions.
• Provide product information and recommendations to clients.
• Keep detailed records of all client interactions and transactions.
• Collaborate with other team members to ensure a consistent level of service.
• Stay up-to-date with company policies, products and services.

Skills

Excellent communication

Multitasking

Problem solving

Positive attitude

Tech-savvy

Education

High school diploma

Bachelor's degree

Job description

VertexGlobal in Copenhagen is seeking an Online Consultant to deliver exceptional customer service across email, chat and social channels. You will help clients resolve issues, provide product information and keep accurate records of interactions.

The role is a contract position with a monthly salary of 1800 USD and offers the flexibility to work remotely from anywhere with a stable Internet connection. A positive attitude and strong English communication are essential for success.