Global Customer Experience Consultant - Key Clients

A.P. Moller - Maersk

Aarhus

On-site

DKK 420,000 - 600,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Maersk in Aarhus is seeking a Customer Experience Consultant to support key clients with seamless logistics and a high-quality service experience. You will be the primary contact for client needs, working closely with internal teams to ensure clarity, confidence, and consistency in delivery.

You will build strong relationships, understand client priorities, and help navigate logistics challenges. This role requires proactive problem solving, excellent communication, and fluency in English and

Qualifications

Experience in a customer-facing role, preferably within logistics, supply chain, or a related field.
Strong communication skills and the ability to build professional relationships with customers and colleagues.
Proactive and solution-oriented mindset with interest in improving processes.
Fluent in English and Danish, both written and spoken.

Responsibilities

Build strong, long-term relationships with key clients and understand their business priorities.
Act as a trusted partner and main contact for customer inquiries, updates, and issue resolution.
Coordinate shipments and ensure smooth execution across the supply chain—from booking to delivery.
Monitor service performance and proactively address disruptions or delays.
Collaborate with internal teams to ensure customer commitments are met.
Identify opportunities to improve processes and enhance the overall customer journey.
Encourage and support customers in using digital tools that simplify their daily operations.