Customer Success Manager - SMB Growth (Nordics) Equity

Arctic Wolf; Denmark; Remote; DKK 245,000 - 547,000; Full time

Job summary

Arctic Wolf seeks a Customer Success Manager for SMBs in the Nordics to manage a portfolio of corporate customers using CyberSOC, drive renewals and expansions through consultative selling, and ensure high satisfaction.

You will collaborate with cross-functional teams, share customer feedback with the business, and upsell by applying product knowledge to client needs, while planning growth initiatives.

Qualifications

• 5+ years of success in a sales role, preferably in a technology organization.
• Field sales experience preferred.
• Strong customer relationship skills.

Responsibilities

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC.
• Achieve renewal and expansion targets through consultative selling.
• Provide feedback to the business from customers.
• Ensure customer satisfaction and quarterly reviews.
• Upsell Arctic Wolf service offerings through product knowledge.
• Advise customers on plans for future growth.
• Forecast and manage a high volume of customer requests and issues, resolving them promptly.
• Create and manage automated processes to forecast at-risk customers and mitigation plans.

Skills

Sales experience

Customer service orientation

Adaptability

Tech affinity

Spreadsheet skills

Salesforce proficiency

Tools

Salesforce

Spreadsheet software

Job description

Arctic Wolf seeks a Customer Success Manager for SMBs in the Nordics to manage a portfolio of corporate customers using CyberSOC, drive renewals and expansions through consultative selling, and ensure high satisfaction.

You will collaborate with cross-functional teams, share customer feedback with the business, and upsell by applying product knowledge to client needs, while planning growth initiatives.