Nordics IoT & Cybersecurity Customer Success Lead

Siemens

Ballerup

On-site

DKK 486,000 - 710,000

Full time

7 hours ago

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Job summary

Siemens Nordics is seeking a Customer Success Manager – IoT & Cybersecurity to help customers realize value from digital and cybersecurity solutions across the lifecycle. You will build trusted relationships, align objectives with measurable outcomes, drive adoption, and support renewals while collaborating with sales, solution architects and delivery teams.

You will thrive on cross-functional collaboration, engaging with B2B customers in the Nordics, communicating clearly in English and a

Qualifications

Experience working directly with B2B customers.
Experience with customer success, service management, account management, consulting or digital solutions.
Strong stakeholder management and communication skills.
Fluent in English and at least one Nordic language.

Responsibilities

Build strong, trusted relationships with customers across the Nordic region.
Act as a key point of contact throughout the customer life cycle.
Understand customer objectives and translate them into measurable outcomes.
Drive adoption and utilization of digital and cybersecurity solutions.
Conduct regular customer success reviews and follow up on objectives.
Coordinate with Sales, Solution Architects, technical specialists and delivery teams.
Proactively identify challenges affecting satisfaction or adoption.
Bring customer feedback to portfolio and product teams.
Identify opportunities for additional value through capabilities or services.
Support renewals and long-term relationships.
Develop customer success stories and use cases with customers and stakeholders.