Luxury Front Office Manager - Elevate Guest Experience

NCH SOUTH Aps; København; On-site; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Designed by Nature work environment

Competitive salary with pension and健康

Career advancement opportunities

SH University development platform

Team member recognition program

Discounted room rates for family and朋友

Job summary

1 Hotel Copenhagen, part of Starwood Hotels, is seeking an experienced Front Office Manager to lead the front-of-house team alongside the Director. You will set service standards, train staff, and ensure smooth arrival and departure experiences for guests.

The role requires strong leadership, excellent communication, and the ability to handle guest requests and complaints promptly. Experience with TimeGrip and hotel management systems is a plus, as is the ability to coordinate with Food &

Qualifications

• Proven experience managing day-to-day Front Office operations in a luxury hotel setting.
• Strong leadership, coaching Front Office Agents, Concierge, Bell staff, and Guest Relations.
• Can-do attitude with a smile to ensure exceptional guest experiences.
• Prompt and professional handling of guest complaints and requests.
• Experience with TimeGrip and hotel collective agreement is a plus.
• Experience writing performance reviews and providing corrective feedback.
• Training, coaching, and development of the Front Office team.
• Solid organizational skills for department meetings, labor, and payroll reports.
• Ability to collaborate with Food & Beverage and Housekeeping to ensure guest satisfaction.

Responsibilities

• Lead the front-of-house team and ensure smooth shift operations.
• Set service standards and train staff to meet goals.
• Collaborate with other departments to ensure guest satisfaction.
• Handle guest requests and complaints promptly and professionally.
• Utilize hotel management systems and ensure accurate guest data entry.

Skills

Front Office ops

Leadership

Guest service

Complaint handling

TimeGrip

Performance reviews

Training

Payroll reports

Collaboration

Tools

TimeGrip

Job description

1 Hotel Copenhagen, part of Starwood Hotels, is seeking an experienced Front Office Manager to lead the front-of-house team alongside the Director. You will set service standards, train staff, and ensure smooth arrival and departure experiences for guests.

The role requires strong leadership, excellent communication, and the ability to handle guest requests and complaints promptly. Experience with TimeGrip and hotel management systems is a plus, as is the ability to coordinate with Food &