Front Office Manager

1 Hotels Group; København; On-site; DKK 800,000 - 1,100,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Room discounts

Career advancement

Training programs

Job summary

1 Hotels Group is seeking a Front Office Manager for our Copenhagen property. You will lead the front-of-house team, set service standards, and train staff to deliver unforgettable guest experiences.

Experience with hotel management systems and opening operations is a bonus, with a focus on collaboration with F&B and Housekeeping to ensure guest satisfaction. We value problem-solving, strong communication, and a passion for hospitality.

Qualifications

• Proven experience managing day-to-day operations of Front Office in a luxury hotel setting.
• Strong leadership to supervise Front Office Agents, Concierge, Bell, and Guest Relations.
• Excellent communication skills with guests, management, and colleagues.
• Ability to handle guest complaints and requests promptly and professionally.
• Experience with TimeGrip and hotel collective agreements is a plus.
• Experience writing performance reviews and coaching team members.

Responsibilities

• Lead the front-of-house team alongside the Director to ensure smooth operations.
• Set service standards and train staff to meet goals.
• Oversee guest arrivals/departures for a seamless experience.
• Collaborate with F&B and Housekeeping to maximize guest satisfaction.
• Manage labor, payroll, and department meetings with strong organizational skills.
• Address guest feedback with timely, professional responses.

Skills

Leadership

Guest service

English language

Communication

Team development

Budgeting & payroll

Tools

TimeGrip

Hotel management systems

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As the Front Office Manager at 1 Hotel Copenhagen, you'll lead the front-of-house team alongside the Director, making sure everything runs smoothly and that guests have an unforgettable arrival and departure experience. Your role will include setting service standards, training, and ensuring the team is hitting all the right goals. If you are a problem solver with strong communication skills and a passion for hospitality, we want you! Experience with hotel property management systems and opening experience is a bonus.

About you…

• Proven experience in managing day-to-day operations of a Front Office Department, preferably in a luxury hotel setting.
• Strong leadership skills, with the ability to supervise and coach Front Office Agents, Concierge, Bell, and Guest Relations.
• A can-do attitude with a smiley nature, always ready to go the extra mile to ensure exceptional guest experiences.

• Ability to handle guest complaints and requests promptly and professionally.
• Experience with TimeGrip and the hotel collective agreement is a huge advantage.
• Experience writing performance reviews and providing corrective feedback.
• Skilled in training, coaching, and developing the Front Office team.
• Strong organizational skills to manage department meetings, labor, and payroll reports.
• Ability to collaborate with other departments like Food & Beverage and Housekeeping to ensure guest satisfaction.
• Excellent communication skills with guests, management, and team members in both English and foreign languages.
• Proficient in using hotel management systems and ensuring accurate guest data entry.
• Knowledge of yield management and cost controls.
• Flexibility to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.