Front Office Manager

NCH SOUTH Aps; København; On-site; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Designed by Nature work environment

Competitive salary with pension and健康

Career advancement opportunities

SH University development platform

Team member recognition program

Discounted room rates for family and朋友

Job summary

1 Hotel Copenhagen, part of Starwood Hotels, is seeking an experienced Front Office Manager to lead the front-of-house team alongside the Director. You will set service standards, train staff, and ensure smooth arrival and departure experiences for guests.

The role requires strong leadership, excellent communication, and the ability to handle guest requests and complaints promptly. Experience with TimeGrip and hotel management systems is a plus, as is the ability to coordinate with Food &

Qualifications

• Proven experience managing day-to-day Front Office operations in a luxury hotel setting.
• Strong leadership, coaching Front Office Agents, Concierge, Bell staff, and Guest Relations.
• Can-do attitude with a smile to ensure exceptional guest experiences.
• Prompt and professional handling of guest complaints and requests.
• Experience with TimeGrip and hotel collective agreement is a plus.
• Experience writing performance reviews and providing corrective feedback.
• Training, coaching, and development of the Front Office team.
• Solid organizational skills for department meetings, labor, and payroll reports.
• Ability to collaborate with Food & Beverage and Housekeeping to ensure guest satisfaction.

Responsibilities

• Lead the front-of-house team and ensure smooth shift operations.
• Set service standards and train staff to meet goals.
• Collaborate with other departments to ensure guest satisfaction.
• Handle guest requests and complaints promptly and professionally.
• Utilize hotel management systems and ensure accurate guest data entry.

Skills

Front Office ops

Leadership

Guest service

Complaint handling

TimeGrip

Performance reviews

Training

Payroll reports

Collaboration

Tools

TimeGrip

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As the Front Office Manager at 1 Hotel Copenhagen, you'll lead the front-of-house team alongside the Director, making sure everything runs smoothly and that guests have an unforgettable arrival and departure experience. Your role will include setting service standards, training, and ensuring the team is hitting all the right goals. If you are a problem solver with strong communication skills and a passion for hospitality, we want you! Experience with hotel property management systems and opening experience is a bonus.

About you…

• Proven experience in managing day-to-day operations of a Front Office Department, preferably in a luxury hotel setting.
• Strong leadership skills, with the ability to supervise and coach Front Office Agents, Concierge, Bell, and Guest Relations.
• A can-do attitude with a smiley nature, always ready to go the extra mile to ensure exceptional guest experiences.
• Ability to handle guest complaints and requests promptly and professionally.
• Experience with TimeGrip and the hotel collective agreement is a huge advantage.
• Experience writing performance reviews and providing corrective feedback.
• Skilled in training, coaching, and developing the Front Office team.
• Strong organizational skills to manage department meetings, labor, and payroll reports.
• Ability to collaborate with other departments like Food & Beverage and Housekeeping to ensure guest satisfaction.
• Excellent communication skills with guests, management, and team members in both English and foreign languages.
• Proficient in using hotel management systems and ensuring accurate guest data entry.
• Knowledge of yield management and cost controls.
• Flexibility to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.