Lux Concierge: Craft Unforgettable Guest Experiences

NCH SOUTH Aps; København; On-site; DKK 260,000 - 360,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Career advancement opportunities

SH University access

Team member recognition program

Discounted room rates for family and朋友

Job summary

Starwood Hotels is seeking a Concierge at 1 Hotel Copenhagen to be the welcoming face of the property, facilitating guest requests, reservations, and seamless operations. You will multitask with poise, using HMS and other tools to enhance guest experiences while maintaining brand standards.

Ideal candidates are fluent in English, with prior luxury hospitality experience, strong local knowledge, and a professional, guest‑centric approach.

Qualifications

• Experience in Concierge or Guest Service roles in luxury hospitality.
• Strong knowledge of local attractions, restaurants, nightlife, theatres and landmarks.
• Comfortable with hotel tech and systems, including HMS, and quick to learn new tools.
• Excellent communication and customer service skills.

Responsibilities

• Assist guests with requests and reservations.
• Maintain smooth operations and flow of service across the hotel.
• Deliver exceptional guest experiences with professionalism and calm under pressure.

Skills

Guest service

Multitasking

Communication skills

Time management

Cash handling

English fluency

Hotel systems knowledge

Tools

Hotel Management System (HMS)

Job description

Starwood Hotels is seeking a Concierge at 1 Hotel Copenhagen to be the welcoming face of the property, facilitating guest requests, reservations, and seamless operations. You will multitask with poise, using HMS and other tools to enhance guest experiences while maintaining brand standards.

Ideal candidates are fluent in English, with prior luxury hospitality experience, strong local knowledge, and a professional, guest‑centric approach.