Logistics & Customer Service Coordinator (Danish Market)

Vitamin Well Group; København; Hybrid; DKK 350,000 - 520,000; Full time

Job summary

Vitamin Well Denmark is seeking a Logistics & Customer Service Coordinator to own end-to-end operations for one of our largest customers, from forecast to delivery coordination and stock analysis. You will work with Sales to ensure the right products are available on time.

You will also handle day-to-day customer service and order management across our wider customer base, and manage our Danish website and consumer service, ensuring timely support and reported feedback.

Qualifications

• 1–2 years in customer service or order management.
• Experience with demand planning.
• Exceptional attention to detail and structured problem solving.
• Strong analytical and IT-savvy mindset.
• Ability to work at high pace with precision.
• Strong communication skills in Danish and English.

Responsibilities

• Take end-to-end operational ownership of one of our largest customers, ensuring a smooth flow from forecast to final delivery.
• Monitor and analyse stock levels, availability, and inventory development, proactively identifying risks and taking corrective action.
• Take operational ownership of our Danish D2C website and handle consumer service, inquiries, complaints and cases.
• Coordinate with Sales, Logistics, and Finance on pricing, invoicing, deliveries and other operational matters.
• Support the Operations team on ad hoc tasks.
• Identify recurring consumer and customer issues and drive improvements to processes.
• Continuously improve operational processes, finding smarter and more efficient ways of working.

Skills

Customer service

Order management

Demand planning

Attention to detail

Analytical skills

IT-savvy

Strong communication

Job description

Vitamin Well Denmark is seeking a Logistics & Customer Service Coordinator to own end-to-end operations for one of our largest customers, from forecast to delivery coordination and stock analysis. You will work with Sales to ensure the right products are available on time.

You will also handle day-to-day customer service and order management across our wider customer base, and manage our Danish website and consumer service, ensuring timely support and reported feedback.