Logistics & Customer Service Coordinator - Vita... Operations · Copenhagen

Vitamin Well Group; København; Hybrid; DKK 350,000 - 520,000; Full time

Job summary

Vitamin Well Denmark is seeking a Logistics & Customer Service Coordinator to own end-to-end operations for one of our largest customers, from forecast to delivery coordination and stock analysis. You will work with Sales to ensure the right products are available on time.

You will also handle day-to-day customer service and order management across our wider customer base, and manage our Danish website and consumer service, ensuring timely support and reported feedback.

Qualifications

• 1–2 years in customer service or order management.
• Experience with demand planning.
• Exceptional attention to detail and structured problem solving.
• Strong analytical and IT-savvy mindset.
• Ability to work at high pace with precision.
• Strong communication skills in Danish and English.

Responsibilities

• Take end-to-end operational ownership of one of our largest customers, ensuring a smooth flow from forecast to final delivery.
• Monitor and analyse stock levels, availability, and inventory development, proactively identifying risks and taking corrective action.
• Take operational ownership of our Danish D2C website and handle consumer service, inquiries, complaints and cases.
• Coordinate with Sales, Logistics, and Finance on pricing, invoicing, deliveries and other operational matters.
• Support the Operations team on ad hoc tasks.
• Identify recurring consumer and customer issues and drive improvements to processes.
• Continuously improve operational processes, finding smarter and more efficient ways of working.

Skills

Customer service

Order management

Demand planning

Attention to detail

Analytical skills

IT-savvy

Strong communication

Job description

Vitamin Well Group develops premium functional drinks, snacks and protein products designed for modern, everyday life and on-the-go consumption. Our portfolio includes Barebells, NOCCO and Vitamin Well. With over 750 employees and revenue of more than SEK 10 billion, we are present in over 50 markets, with our headquarters in Stockholm and local teams and partners around the world. Our growth is driven by a focus on building strong brands, creating products with uncompromising taste and clear functionality, and consistently raising the bar across our categories.

Vitamin Well Group is expanding, and Denmark is a key growth market. To support this, we are looking for a Logistics & Customer Service Coordinator who thrives in a fast-paced environment and is passionate about delivering excellent service. This is a hands‑on role where agility, attention to detail, and a proactive mindset are key to success.

About the role

As Logistics & Customer Service Coordinator at Vitamin Well Denmark, you will take end‑to‑end operational responsibility for one of our largest customers – from sales forecasting to delivery coordination and stock‑level analysis. Working closely with Sales, you will help ensure the right products and quantities are available at the right time.

Alongside your key customer responsibility, you will be an important part of our day‑to‑day customer service and order management, supporting orders and deliveries across our wider customer base and helping ensure smooth operations.

An important part of the role will also be taking ownership of our Danish website and consumer service. You will handle and follow up on consumer inquiries and cases, ensuring that consumers receive professional and timely support and that recurring feedback or issues are identified and communicated internally.

You will report to the Operations Manager and be based at our Danish headquarters in central Copenhagen.

Key responsibilities include:

• Take end‑to‑end operational ownership of one of our largest customers, ensuring a smooth flow from forecast to final delivery
• Monitor and analyse stock levels, availability, and inventory development, proactively identifying risks and taking corrective action
• Take operational ownership of our Danish D2C website and handle consumer service, handling consumer inquiries, complaints, and cases professionally and efficiently
• Coordinate with Sales, Logistics, and Finance on pricing, invoicing, deliveries, and other operational matters
• Support the Operations team on ad hoc tasks
• Identify recurring consumer and customer issues and use insights to improve processes and the overall customer experience
• Continuously improve operational processes, finding smarter and more efficient ways of working

Who are you

• 1-2 years of experience in customer service, order management, or a similar role
• Experience with demand planning
• Exceptional attention to detail and a structured approach to problem-solving
• Strong analytical skills and IT-savvy mindset
• The ability to work at a high pace while maintaining precision
• Strong communication skills and a proactive mindset
• Fluency in Danish and English

Why join us?

• Be part of a fast-growing, high‑energy company where decisions are made quickly
• A dynamic and informal workplace with great collaboration across teams
• The opportunity to develop and grow in a company that values ambition
• Competitive salary and benefits

Life at Vitamin Well Group

At Vitamin Well Group, we believe that a great workplace fuels great products. With over 750 employees worldwide, our people play an important role in how we build brands, develop products and grow the business. Our values – innovation, courage, drive and responsibility – shape how we work together and how we do business.

Across functions and markets, our teams are hands‑on in building our brands, developing our products and making them available to consumers around the world. We embrace an office‑first principle because we believe our best ideas emerge when people come together, share ideas, build relationships and take ownership.

Promoting active lifestyles is part of our culture. Employees can take part in run clubs, group workouts, races and sporting events that suit different interests and fitness levels. As we continue to grow, we aim to make a positive impact by reducing our environmental footprint, promoting active and healthy lifestyles, and acting responsibly across our value chain.

As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our Assessment partner.