Logistics App Ops: 2nd Level Support (NYCE WMS)

STARK Group; Denmark; On-site; DKK 550,000 - 750,000; Full time

Job summary

STARK Group is seeking a Logistics Application Operations Specialist to provide 2nd Level Support for NYCE WMS and Relex Supply Chain Planning. You will collaborate with the business, IT Service Desk, and external vendors to ensure stable warehouse operations and continuous improvements.

You will own incident backlog, assess impact, and drive automation opportunities while maintaining strong stakeholder relationships across Supply Chain and IT.

Qualifications

• Experience in application support and IT incident handling.
• Ability to manage incident backlog and prioritize issues.
• Knowledge of NYCE WMS or similar warehouse systems.
• Familiarity with Relex Supply Chain Planning and integration patterns.
• Understanding of ITIL and service-management principles.

Responsibilities

• Provide 2nd Level Application Support for NYCE WMS and Relex planning solutions.
• Own day-to-day 2nd Level support activities and incident backlog management.
• Assess impact and criticality of issues, and coordinate with relevant teams for solutions.
• Build strong relationships with the business, IT, and external vendors.
• Drive continuous improvements in the support setup and monitoring.

Skills

Application support

Incident management

Root cause analysis

Stakeholder management

ITIL knowledge

Logistics domain knowledge

Problem solving

Tools

NYCE WMS

Relex

Job description

STARK Group is seeking a Logistics Application Operations Specialist to provide 2nd Level Support for NYCE WMS and Relex Supply Chain Planning. You will collaborate with the business, IT Service Desk, and external vendors to ensure stable warehouse operations and continuous improvements.

You will own incident backlog, assess impact, and drive automation opportunities while maintaining strong stakeholder relationships across Supply Chain and IT.