Logistics Application Operations Specialist

STARK Group; Denmark; On-site; DKK 550,000 - 750,000; Full time

Job summary

STARK Group is seeking a Logistics Application Operations Specialist to provide 2nd Level Support for NYCE WMS and Relex Supply Chain Planning. You will collaborate with the business, IT Service Desk, and external vendors to ensure stable warehouse operations and continuous improvements.

You will own incident backlog, assess impact, and drive automation opportunities while maintaining strong stakeholder relationships across Supply Chain and IT.

Qualifications

• Experience in application support and IT incident handling.
• Ability to manage incident backlog and prioritize issues.
• Knowledge of NYCE WMS or similar warehouse systems.
• Familiarity with Relex Supply Chain Planning and integration patterns.
• Understanding of ITIL and service-management principles.

Responsibilities

• Provide 2nd Level Application Support for NYCE WMS and Relex planning solutions.
• Own day-to-day 2nd Level support activities and incident backlog management.
• Assess impact and criticality of issues, and coordinate with relevant teams for solutions.
• Build strong relationships with the business, IT, and external vendors.
• Drive continuous improvements in the support setup and monitoring.

Skills

Application support

Incident management

Root cause analysis

Stakeholder management

ITIL knowledge

Logistics domain knowledge

Problem solving

Tools

NYCE WMS

Relex

Job description

(NYCE WMS & Relex Supply Chain Planning)

Are you experienced in application support and motivated by ensuring stable and efficient logistics operations? Do you thrive on solving complex problems, identifying the root causes of recurring issues, and creating business value through high-quality service? As a Logistics Application Operations Specialist, you will play a key role in the daily operation, support, and continuous improvement of our NYCE WMS and Relex Supply Chain Planning solutions. You will serve as the dedicated 2nd Level Support Specialist for business-critical warehouse and supply chain processes, acting as the vital link between the business, vendors, the Service Desk, and Group IT Application Support. Your work will be essential in ensuring that our warehouse and logistics operations run smoothly, efficiently, and reliably every day.

What will success look like?

As a Logistics Application Operations Specialist, you will play a central role in ensuring stable operations and delivering high-quality 2nd Level Support for our NYCE WMS and Relex Supply Chain Planning solutions. Success in this role is about more than resolving day-to-day issues. It's about building specialist expertise, developing strong relationships, and continuously improving the solutions that support our business-critical logistics processes.

During your first 6 months we expect you to:

• Build a strong understanding of our systems, processes, and support setup.
• Take ownership of the day-to-day 2nd Level Support activities including
• Prioritise and manage incident backlog
• Assess Impact / criticality
• Evaluate where the problem should be solved and collaborate with the relevant teams for solution
• Establish strong relationships with the business, IT, and our vendors.

Within your first year, you will have:

• Established yourself as a trusted specialist within NYCE WMS and Relex Supply Chain Planning.
• Contributed to high system stability and reduced recurring operational disruptions.
• Strengthened collaboration between the business, IT, and external partners.

In the longer term, you will:

• Drive continuous improvements and optimize our support setup.
• Define and maintain our monitoration setup with our Platform-developers.
• Identify opportunities for automation and efficient ways of working.
• Turn operational challenges into scalable, long-term solutions.

Team, Reporting Line & Collaboration

You will be part of Group IT and report to the Head of Standard Application Services. You will join a team focused on delivering stable operations, high service quality, and the continuous development of our business-critical applications.

In your daily work, you will collaborate closely with colleagues across Warehouse Operations, Supply Chain Planning & Supply Chain Management, IT Service Desk, and Group IT Application Support. You will also work closely with our external application vendors on support activities, issue resolution, releases, and improvement initiatives.

Who are we looking for?

You have experience within application support and enjoy working at the intersection of business and IT. You are motivated by solving complex challenges, creating structure, and ensuring stable solutions in an environment where operational excellence and continuous improvement go hand in hand.

It will be an advantage if you have experience with:

• NYCE WMS or similar Warehouse Management Systems.
• Relex Supply Chain Planning solution and related processes.
• 2. Level Application Support within logistics, or supply chain environments.
• Strong knowledge within integrations and messaging and knows how to investigate within this area
• ITIL and service management principles.
• Troubleshooting, root cause analysis, and stakeholder management.

Welcome to Group IT

When joining Group IT, you will be part of a digital transformation journey as we replace legacy monoliths and move towards a more modular and flexible integrated setup. Group IT is a dynamic and rapidly evolving part of STARK Group, responsible for delivering group-wide business-critical IT-solutions. We strive to modernise and reimagine our IT landscape to ensure scalability and composability - and we value colleagues who want to help rethink how things are done in our industry.

STARK Group

STARK Group is a growing private equity-owned company with a strong legacy. STARK Group was first established in Denmark in 1896 and has today evolved into a leading European retailer and distributor of heavy building materials with net sales of approx. EUR 9 billion. With a dedicated team of more than 20,000 employees and +1,150 branches and distribution centres across the Nordics, Greenland, Germany, Austria and the UK, we live and breathe to serve professional craftsmen with heavy building materials all the way from the Austrian Alps to Tromsø, close to the Arctic circle and everywhere in between. STARK Group is committed to reach net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030 validated science-based targets to keep global warming below 1.5°CAt STARK Group IT, we believe in the richness diversity brings. We invite individuals of all backgrounds to join us in creating and inclusive and welcoming environment. We believe in a workplace where everyone can bring their authentic selves to work.

Agency Policy

STARK Group IT appreciates the interest of all candidates. However, we prefer to directly engage with individuals seeking employment opportunities. Therefore, we kindly request recruitment agencies, headhunters, and third-party staffing services to refrain from contacting us regarding this job posting. All applications should be submitted directly by the candidates through our official application process. We value direct communication and look forward to reviewing your application.