Logistics Apps Operations Specialist (2nd Level Support)

Stark Danmark A/S; Viby; On-site; DKK 448,000 - 673,000; Full time

Job summary

STARK Group is the leading business‑to‑business merchant and distributor of heavy building materials for the construction industry. STARK Group is committed to reaching net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030‑validated science‑based targets to keep global warming below 1.5°C.

STARK Group IT is tasked with delivering group-wide IT solutions and continuous improvement of our business-critical applications.

Qualifications

• Experience in application support.
• 2nd level support experience.
• Ability to work with vendors and IT teams.

Responsibilities

• Provide 2nd level support for NYCE WMS and Relex solutions.
• Prioritize incidents and assess impact.
• Collaborate with business, IT, and vendors.
• Drive continuous improvements of the support setup.
• Define and maintain monitoring with platform developers.

Skills

2nd level support

Troubleshooting

Root cause analysis

Stakeholder management

ITIL

Integrations & messaging

Tools

NYCE WMS

Relex SCM Planning

Job description

STARK Group is the leading business‑to‑business merchant and distributor of heavy building materials for the construction industry. STARK Group is committed to reaching net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030‑validated science‑based targets to keep global warming below 1.5°C.

STARK Group IT is tasked with delivering group-wide IT solutions and continuous improvement of our business-critical applications.