Key Account Manager

ESET LLC; København; Hybrid; DKK 900,000 - 1,300,000; Full time

Job summary

ESET LLC in Copenhagen is seeking an experienced Key Account Manager to grow and strengthen partnerships with SMB clients.

You will own the full post-sales cycle, renewals, upsells, and cross-sells of cybersecurity solutions, manage client relationships, and collaborate with resellers to drive pipeline and revenue while delivering accurate forecasts in Salesforce.

Qualifications

• Minimum 6 years of total professional experience, with 3+ years in field sales in software/tech.
• Experience in cybersecurity, SaaS, or SMB technology sales is a strong advantage.
• Strong negotiation, account planning and a consultative sales approach.

Responsibilities

• Build and maintain strong, long-term relationships with SMB clients to support growth and retention.
• Manage the full post-sales process from onboarding to renewals and expansions.
• Identify renewal, upsell and cross-sell opportunities within assigned accounts.
• Drive pipeline generation and revenue growth through proactive account management.
• Deliver forecasts and keep sales activities updated in Salesforce.
• Lead business reviews and coordinate with resellers and internal teams.

Skills

Account management

Sales planning

CRM systems

Negotiation

English & Danish

Cybersecurity sales

Tools

Salesforce

Job description

Key Account Manager page is loaded## Key Account Managerlocations: Copenhagentime type: Full timeposted on: Posted 10 Days Agojob requisition id: JR-05553SummaryWe’re looking for an experienced Key Account Manager to help us grow and strengthen partnerships with our small and medium business (SMB) clients. You’ll play a key role in driving renewals, upsells, and cross-sells of our cybersecurity solutions — while ensuring every client feels supported, valued, and confident in choosing us.Job description**What you’ll do*** Build and maintain **strong, long-term relationships with SMB clients** to support growth and retention.* Manage the **full post-sales process — from onboarding to renewals and expansions.*** Understand each client’s business goals and recommend solutions that meet their needs.* Handle and **resolve client issues** promptly, maintaining trust and satisfaction.* Negotiate contracts and ensure timely delivery on all client commitments.* **Identify and close renewal, upsell, and cross-sell opportunities** within your assigned accounts.* Drive **pipeline generation and revenue growth** through proactive account management.* Deliver accurate forecasts and keep **sales activities updated in Salesforce.*** Meet or exceed quarterly and annual revenue goals and quotas.* Lead regular business reviews (in person or virtual) to discuss progress and uncover new opportunities.* Present and promote our **cybersecurity solutions** through demos, events, and targeted campaigns.* **Collaborate closely with resellers** and internal teams to build new pipeline and support clients effectively.* Coordinate sales activities across teams and ensure smooth communication and execution.* Continuously develop product and market knowledge to stay ahead of industry trends.* Shadow senior colleagues when needed to learn best practices and strengthen your sales expertise.**What you’ll bring*** **At least 6 years of total professional experience**, with 3+ years in field sales (software or tech industry).* **Experience in cybersecurity, SaaS, or SMB technology sales** is a strong advantage.* Solid understanding of CRM systems; Salesforce experience preferred.* Strong negotiation and account planning skills, with a consultative sales approach.* Excellent written and verbal communication skills in **English and Danish language.*** Proven ability to build trusted client relationships and manage complex accounts independently.* Self-driven, organized, and detail-oriented with a passion for achieving results.* Team-oriented mindset and willingness to learn from colleagues and coaching.#LI-MK1 #LI-Hybrid #seniorPrimary locationCopenhagenAdditional locationsTime typeFull timeESET's purpose is not only to provides cutting-edge digital security, but also to actively contribute to a more innovative and responsible society in terms of education, science and research.