Junior IT Support Specialist – Collaborative Europe Team

Dustin; Glostrup Kommune; On-site; DKK 320,000 - 420,000; Full time

Job summary

Dustin is hiring a Service Desk Representative to join its IT support team. You will deliver first-line customer support via phone and email, troubleshoot technical issues, and help ensure a smooth, positive customer experience across Europe.

We value curious, motivated individuals who want to grow their IT skills in a supportive team. The role offers learning opportunities and collaboration with multiple departments to resolve customer needs effectively.

Qualifications

• Experience in customer service or support is preferred.
• Fluent in English and Danish.
• Willingness to learn IT and develop technical skills.

Responsibilities

• Provide first-line support to customers via phone and email.
• Troubleshoot and resolve technical issues with colleagues and specialist teams.
• Manage and follow up on support cases according to ITIL processes and SLA commitments.

Skills

Customer service

English and Danish fluency

Problem solving

Job description

Dustin is hiring a Service Desk Representative to join its IT support team. You will deliver first-line customer support via phone and email, troubleshoot technical issues, and help ensure a smooth, positive customer experience across Europe.

We value curious, motivated individuals who want to grow their IT skills in a supportive team. The role offers learning opportunities and collaboration with multiple departments to resolve customer needs effectively.