Danish-Speaking Tech Support Specialist (SaaS/CRM)

Jobtailor; Denmark; On-site; DKK 300,000 - 420,000; Full time

Job summary

Jobtailor in Denmark is seeking a customer support specialist to provide expert assistance via phone, email, and ticketing systems. You will log, investigate, troubleshoot, and resolve customer issues while collaborating with Tier 3 engineers to close complex cases.

The role requires native Danish, strong English, and experience in service desks or technical support. You will handle multiple priorities, work independently with a global team, and participate in rotating shifts, including evenings

Qualifications

• Native Danish speaker with excellent written and verbal communication skills.
• Professional proficiency in English.
• Previous customer service, technical support, service desk, or helpdesk experience.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently while collaborating within a global team.
• Availability to work rotating shifts, including evenings, weekends, and on-call coverage.
• Preferred experience supporting enterprise software, hardware, or SaaS solutions.
• Experience using Salesforce, CRM, or ticket management platforms.
• Experience working in a technical support or service operations environment.

Responsibilities

• Provide professional customer support via phone, email, and ticketing systems.
• Log, investigate, troubleshoot, and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document all customer interactions accurately within Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction through timely and effective support.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Meet agreed service levels and support performance targets.

Skills

Customer support

Troubleshooting

Multitasking

Independent work

Time management

Team collaboration

Shift work

Tools

Salesforce

CRM systems

Job description

Jobtailor in Denmark is seeking a customer support specialist to provide expert assistance via phone, email, and ticketing systems. You will log, investigate, troubleshoot, and resolve customer issues while collaborating with Tier 3 engineers to close complex cases.

The role requires native Danish, strong English, and experience in service desks or technical support. You will handle multiple priorities, work independently with a global team, and participate in rotating shifts, including evenings