Italian-Speaking SaaS Support Specialist (Nordic)

Superb; Københavns Kommune; On-site; DKK 193,000 - 248,000; Full time

Job summary

Superb is looking for a Copenhagen-based Italian-speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role covers daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if not, we will teach you everything you need to know.

Qualifications

• Fluent in Italian, with the ability to communicate seamlessly in English.
• A flair for tech related things.
• Ability to work daytime, evenings and weekends.
• Live in or near Copenhagen so you can work from our office.

Responsibilities

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

Skills

Fluent Italian

Excellent communication

Customer-focused

Job description

Superb is looking for a Copenhagen-based Italian-speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role covers daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if not, we will teach you everything you need to know.