Norwegian Speaking Support Specialist - Hourly based

superb; København; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Learning environment

International team

Team events

Job summary

Superb is expanding its Copenhagen team and seeks a Norwegian-speaking Customer Support Specialist to cover daytime, evening, and weekend shifts as needed. You will help Nordic customers via mail, chat and phone and work across peak periods, sick leave, and vacations.

If you have SaaS support experience, great; if not, we will train you to become proficient with our platform and processes. You will join an international, empowered team dedicated to delivering magical guest experiences.

Qualifications

• Fluent Norwegian with the ability to communicate in English.
• Experience assisting customers with a SaaS product or similar is welcomed.
• Strong problem solving and diagnostic abilities.

Responsibilities

• Collaborate with the Support team to resolve tickets and issues.
• Provide mail, chat and phone support to Nordic customers primarily.
• Understand product usage and identify opportunities to increase value.
• Coordinate with product team to relay customer feedback and voice.

Skills

Tech savvy

Troubleshooting

Team player

Communication

Norwegian fluency

Job description

About Superb:

At Superb, we set out to empower restaurants, bars and cafés worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…

Superb gathers all the tools to open, run and grow your business — in one platform.

From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

This Superb opportunity:

We are looking for a Copenhagen based Norwegian-speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role involves stepping in across daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

Just like us, you believe every customer conversation should be a great experience. If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if you don’t, that's completely fine—we will teach you everything you need to know.

What you will do:

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers

• Provide mail, chat and phone support to our Nordic customers primarily

• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb

• Align with the product team to ensure feedback loops and communicate the voice of customers

• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

You are/have:

• A flair for tech related things

• Excited about investigating, troubleshooting and finding solutions for challenges and problems that customers are facing

• Strong team player with excellent communication skills, both oral and written

• Service minded, efficient, structured, and solution-oriented.

• Fluent in Norwegian, with the ability to communicate seamlessly in English

• Ability to work daytime, evenings and weekends

• Live in or near Copenhagen so you can work from our office

Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply

We will offer you:

• Learning & sharing environment

• An international team, plenty of empowerment and a strong mission

• Social gatherings: building meaningful relationships matters—whether sharing breakfast with colleagues or joining team events, the key is spending quality time together