Italian speaking Support Specialist - Hourly based

Superb; Københavns Kommune; On-site; DKK 193,000 - 248,000; Full time

Job summary

Superb is looking for a Copenhagen-based Italian-speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role covers daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if not, we will teach you everything you need to know.

Qualifications

• Fluent in Italian, with the ability to communicate seamlessly in English.
• A flair for tech related things.
• Ability to work daytime, evenings and weekends.
• Live in or near Copenhagen so you can work from our office.

Responsibilities

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

Skills

Fluent Italian

Excellent communication

Customer-focused

Job description

About Superb:

At Superb, we set out to empower restaurants, bars and cafés worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…

Superb gathers all the tools to open, run and grow your business — in one platform.

From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

This Superb opportunity:

We are looking for a Copenhagen based Italian speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role involves stepping in across daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

Just like us, you believe every customer conversation should be a great experience. If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if you don’t, that’s completely fine—we will teach you everything you need to know.

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

About Superb:

At Superb, we set out to empower restaurants, bars and cafés worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now…

Superb gathers all the tools to open, run and grow your business — in one platform.

From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality?

This Superb opportunity:

We are looking for a Copenhagen based Italian speaking Customer Support Specialist to boost our customer operations on an ad-hoc basis. The role involves stepping in across daytime, evening, and weekend hours to help cover peak ticket volumes, team sick leave, and vacation periods.

Just like us, you believe every customer conversation should be a great experience. If you have a proven track record of helping customers with a SaaS product or similar, that’s amazing; if you don’t, that’s completely fine—we will teach you everything you need to know.

What you will do:

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

You are/have:

• A flair for tech related things
• Excited about investigating, troubleshooting and finding solutions for challenges and problems that customers are facing
• Strong team player with excellent communication skills, both oral and written
• Service minded, efficient, structured, and solution-oriented
• Fluent in Italian, with the ability to communicate seamlessly in English
• Ability to work daytime, evenings and weekends
• Live in or near Copenhagen so you can work from our office

Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply

Sounds like a Superb opportunity?

We will offer you:

• Learning & sharing environment
• An international team, plenty of empowerment and a strong mission
• Social gatherings: building meaningful relationships matters—whether sharing breakfast with colleagues or joining team events, the key is spending quality time together