Norwegian-Speaking SaaS Support Specialist, Copenhagen

SUPERB; København; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Learning environment

International team

Team events

Job summary

Superb is expanding its Copenhagen team and seeks a Norwegian-speaking Customer Support Specialist to cover daytime, evening, and weekend shifts as needed. You will help Nordic customers via mail, chat and phone and work across peak periods, sick leave, and vacations.

If you have SaaS support experience, great; if not, we will train you to become proficient with our platform and processes. You will join an international, empowered team dedicated to delivering magical guest experiences.

Qualifications

• Fluent Norwegian with the ability to communicate in English.
• Experience assisting customers with a SaaS product or similar is welcomed.
• Strong problem solving and diagnostic abilities.

Responsibilities

• Collaborate with the Support team to resolve tickets and issues.
• Provide mail, chat and phone support to Nordic customers primarily.
• Understand product usage and identify opportunities to increase value.
• Coordinate with product team to relay customer feedback and voice.

Skills

Tech savvy

Troubleshooting

Team player

Communication

Norwegian fluency

Job description

Superb is expanding its Copenhagen team and seeks a Norwegian-speaking Customer Support Specialist to cover daytime, evening, and weekend shifts as needed. You will help Nordic customers via mail, chat and phone and work across peak periods, sick leave, and vacations.

If you have SaaS support experience, great; if not, we will train you to become proficient with our platform and processes. You will join an international, empowered team dedicated to delivering magical guest experiences.