Norwegian-Speaking SaaS Support Pro — Copenhagen

Superb; Københavns Kommune; On-site; DKK 248,000 - 358,000; Full time

Benefits offered by this job

Learning environment

International team

Team events

Job summary

Superb is seeking a Copenhagen-based Norwegian-speaking Customer Support Specialist to cover daytime, evening, and weekend hours on an ad-hoc basis. You will assist Nordic customers via mail, chat, and phone and help maximize value from the Superb platform.

If you have SaaS experience, great; if not, we will teach you. You will work with an international team in a learning-focused, empowering environment and contribute to delivering magical guest experiences.

Qualifications

• A flair for tech related things.
• Excited about investigating, troubleshooting and finding solutions for challenges and problems that customers are facing
• Strong team player with excellent communication skills, both oral and written
• Service minded, efficient, structured, and solution-oriented.
• Fluent in Norwegian, with the ability to communicate seamlessly in English
• Ability to work daytime, evenings and weekends
• Live in or near Copenhagen so you can work from our office

Responsibilities

• Work closely with the rest of the Support team to resolve any tickets or issues faced by your customers
• Provide mail, chat and phone support to our Nordic customers primarily
• Understand how customers currently are using the products and identify opportunities to increase usage and gain even more value from Superb
• Align with the product team to ensure feedback loops and communicate the voice of customers
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way

Skills

Tech flair

Troubleshooting

Team player

Communication

Service minded

English & Norwegian

Job description

Superb is seeking a Copenhagen-based Norwegian-speaking Customer Support Specialist to cover daytime, evening, and weekend hours on an ad-hoc basis. You will assist Nordic customers via mail, chat, and phone and help maximize value from the Superb platform.

If you have SaaS experience, great; if not, we will teach you. You will work with an international team in a learning-focused, empowering environment and contribute to delivering magical guest experiences.