Copenhagen-Based Italian-Speaking SaaS Support Specialist

SUPERB

København

On-site

DKK 165,000 - 276,000

Full time

4 days ago

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Benefits offered by this job

Learning environment

International team

Team events

Job summary

Superb in Copenhagen is seeking a Copenhagen-based Italian-speaking Customer Support Specialist to cover daytime, evening, and weekend hours, helping manage peak ticket volumes and team leave. You will ensure every customer conversation is a great experience and you’ll be trained in our SaaS product if needed.

Responsibilities include working with the Support team to resolve tickets, providing mail, chat and phone support to Nordic customers, and feeding back product insights to improve usage

Qualifications

Fluent in Italian and able to communicate clearly in English.
Strong problem-solving and troubleshooting mindset.
Excellent written and verbal communication skills.
Team player with a customer-first attitude.
Willingness to work day, evening and weekend shifts.
Based in or near Copenhagen and able to work from the office.
Tech-savvy with comfort using SaaS tools.

Responsibilities

Provide mail, chat and phone support to our Nordic customers.
Work with the Support team to resolve tickets and issues.
Understand product usage and identify opportunities to increase value.
Align with the product team to relay customer feedback.
Log customer data in our CRM in a structured way.

Skills

Italian fluency

English fluency

Problem solving

Team player

Customer focus

Day/evening/weekend shifts

Copenhagen resident

Job description

Responsibilities include working with the Support team to resolve tickets, providing mail, chat and phone support to Nordic customers, and feeding back product insights to improve usage

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