Hybrid Part-Time Customer Care & Logistics Assistant

Hub; København; Hybrid; DKK 165,000 - 220,000; Part time

Job summary

MODU is seeking a structured, service-minded student or part-time colleague to support our Customer Care and B2B logistics during peak periods. You will coordinate inquiries across Europe via email and chat, help process orders with our retail partners, and bridge gaps between care, sales and logistics teams.

The role is hybrid (office in Nørrebro, Copenhagen and remote work). If you can stay organized, communicate professionally in English, and enjoy problem-solving, this flexible student

Qualifications

• Are naturally structured, detail-oriented, and great at keeping a cool head during busy periods.
• Love solving problems and take pride in following tasks all the way to the finish line.
• Can work independently and stay connected with the team, whether you are at the office or working from home.
• Communicate effortlessly and professionally in English (written and spoken)—additional European languages like Danish, German, or French are a big plus
• Experience with Shopify and CRM systems are a plus
• Are looking for a flexible part-time job alongside your studies or other commitments

Responsibilities

• Assist our Customer Care team during busy peak periods by answering inquiries from customers across Europe via email and chat
• Process, coordinate, and track B2B orders to ensure timely and accurate deliveries to our retail partners
• Act as the daily bridge between Customer Care, Sales, and our external warehouse/logistics partners
• Proactively follow up on shipments, resolve delivery issues, and handle claims or missing items
• Keep order systems and customer data updated and organized

Skills

Structured

Detail-oriented

Problem solving

Independent worker

English proficiency

Team communication

Tools

Shopify

CRM systems

Job description

MODU is seeking a structured, service-minded student or part-time colleague to support our Customer Care and B2B logistics during peak periods. You will coordinate inquiries across Europe via email and chat, help process orders with our retail partners, and bridge gaps between care, sales and logistics teams.

The role is hybrid (office in Nørrebro, Copenhagen and remote work). If you can stay organized, communicate professionally in English, and enjoy problem-solving, this flexible student