Head of Customer Success, Enterprise AI SaaS

Zuuvi Aps; København; On-site; DKK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Leadership role on the commercial team

Direct line to the CRO

Ownership of the CS function

AI-enabled platform with retention to

Enterprise customers across Europe,LAT

Job summary

Zuuvi Aps is seeking a Head of Customer Success to lead and scale our CS function for enterprise customers from Copenhagen, with travel to Nordics, DACH, and the US. You will own onboarding, adoption, renewals, and the overall CS strategy, building processes and playbooks for rapid growth while ensuring high customer value.

You will lead a lean team, collaborate with Enterprise Account Management, Sales and Product, and shape a tiered coverage model with clear OKRs and commissions tied to

Qualifications

• 7+ years in Customer Success or Account Management in B2B SaaS, with 3+ years leading a team.
• Led enterprise onboardings and driven feature adoption across multi-market customers.
• Owns retention and renewal targets for enterprise accounts.

Responsibilities

• Lead the CS team and the Customer Solutions Director to scale operations.
• Own gross revenue retention, renewals, and renewal forecasting.
• Drive onboarding, adoption, and feature usage across stakeholders.
• Develop health scoring and early-warning signals from product usage and CRM data.
• Shape CS strategy with Enterprise Account Manager and cross-functional partners.
• Build the CS motion for new markets, starting with the US.

Skills

Customer Success leadership

Enterprise onboarding

Renewals strategy

Cross-functional collaboration

Tools

HubSpot

Intercom

PostHog

Job description

Zuuvi Aps is seeking a Head of Customer Success to lead and scale our CS function for enterprise customers from Copenhagen, with travel to Nordics, DACH, and the US. You will own onboarding, adoption, renewals, and the overall CS strategy, building processes and playbooks for rapid growth while ensuring high customer value.

You will lead a lean team, collaborate with Enterprise Account Management, Sales and Product, and shape a tiered coverage model with clear OKRs and commissions tied to