Global Omnichannel eCommerce Lead - Interim

Pandora; København; On-site; DKK 1,200,000 - 1,600,000; Full time

Benefits offered by this job

LEED Gold Certification

Job summary

Pandora is transforming its global omnichannel customer experiences from its Copenhagen HQ. The Senior Manager, Global eCommerce – Interim will shape the global roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion over a 9-month period.

You will lead a four-person team and collaborate with Digital & Technology, Retail Operations, Customer Service, and regional teams to deliver scalable solutions that drive customer satisfaction and commercial

Qualifications

• Bachelor's degree in Business, Digital Commerce, Marketing, or related field, or equivalent practical experience.
• Significant experience within eCommerce, omnichannel, digital commerce, customer experience, or related fields.
• Proven experience leading and developing high-performing teams.
• Demonstrated success delivering large-scale global initiatives with measurable customer and commercial impact.
• Experience managing complex stakeholder landscapes across global organizations.

Responsibilities

• Define and drive the global strategy and roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion.
• Own prioritization, business cases, investment planning, and budget management for key initiatives.
• Deliver scalable customer experiences that seamlessly connect digital and physical retail touchpoints.
• Establish and maintain global governance frameworks, standards, and best practices.
• Partner with Digital & Technology, Retail Operations, Customer Service, and regional teams to ensure successful implementation and adoption across markets.
• Drive continuous improvement through data, customer insights, performance tracking, and KPI management.
• Balance customer expectations, commercial objectives, technical constraints, and operational requirements to deliver impactful solutions.
• Lead, coach, and develop a team of four specialists while building long-term organizational capabilities.
• Act as a trusted advisor to senior stakeholders and leadership teams on omnichannel and customer experience topics.

Skills

Strategic leadership

Stakeholder management

Data-driven

AI initiatives

Global program leadership

Team leadership

Cross-functional collaboration

Omnichannel

Education

Bachelor's degree in Business / Digital Commerce

Tools

Jira

Confluence

Job description

Pandora is transforming its global omnichannel customer experiences from its Copenhagen HQ. The Senior Manager, Global eCommerce – Interim will shape the global roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion over a 9-month period.

You will lead a four-person team and collaborate with Digital & Technology, Retail Operations, Customer Service, and regional teams to deliver scalable solutions that drive customer satisfaction and commercial