Senior Manager, Global eCommerce - Interim

Pandora; København; On-site; DKK 1,200,000 - 1,600,000; Full time

Benefits offered by this job

LEED Gold Certification

Job summary

Pandora is transforming its global omnichannel customer experiences from its Copenhagen HQ. The Senior Manager, Global eCommerce – Interim will shape the global roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion over a 9-month period.

You will lead a four-person team and collaborate with Digital & Technology, Retail Operations, Customer Service, and regional teams to deliver scalable solutions that drive customer satisfaction and commercial

Qualifications

• Bachelor's degree in Business, Digital Commerce, Marketing, or related field, or equivalent practical experience.
• Significant experience within eCommerce, omnichannel, digital commerce, customer experience, or related fields.
• Proven experience leading and developing high-performing teams.
• Demonstrated success delivering large-scale global initiatives with measurable customer and commercial impact.
• Experience managing complex stakeholder landscapes across global organizations.

Responsibilities

• Define and drive the global strategy and roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion.
• Own prioritization, business cases, investment planning, and budget management for key initiatives.
• Deliver scalable customer experiences that seamlessly connect digital and physical retail touchpoints.
• Establish and maintain global governance frameworks, standards, and best practices.
• Partner with Digital & Technology, Retail Operations, Customer Service, and regional teams to ensure successful implementation and adoption across markets.
• Drive continuous improvement through data, customer insights, performance tracking, and KPI management.
• Balance customer expectations, commercial objectives, technical constraints, and operational requirements to deliver impactful solutions.
• Lead, coach, and develop a team of four specialists while building long-term organizational capabilities.
• Act as a trusted advisor to senior stakeholders and leadership teams on omnichannel and customer experience topics.

Skills

Strategic leadership

Stakeholder management

Data-driven

AI initiatives

Global program leadership

Team leadership

Cross-functional collaboration

Omnichannel

Education

Bachelor's degree in Business / Digital Commerce

Tools

Jira

Confluence

Job description

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Senior Manager, Global eCommerce - Interim

Country/Region: DK

Application Deadline: 13/10 2026

Do you want to shape the future of omnichannel customer experiences for the world's largest jewellery brand? Are you passionate about driving digital innovation, leading high-performing teams, and delivering seamless customer journeys across markets? Then you could be the Senior Manager, Global eCommerce – Interim we're looking for.

At Pandora, we are on an exciting transformation journey to create exceptional customer experiences across every touchpoint. As Senior Manager, Global eCommerce – Interim, you will for 9 months play a central role in defining and delivering our global omnichannel strategy, leading initiatives across customer service capabilities, AI-driven experiences, and expansion into new markets.

Reporting to the Senior Director, eCommerce Experience, you will lead a team of four and work closely with stakeholders across Digital & Technology, Retail Operations, Customer Service, and regional teams to deliver scalable solutions that drive customer satisfaction, operational excellence, and commercial growth.

As our Senior Manager, Global eCommerce, you will own the global roadmap for omnichannel services, customer service capabilities, AI initiatives, and new market expansion. You will act as a Center of Excellence and subject matter expert, ensuring Pandora continues to deliver connected and consistent customer experiences across digital and retail channels.

You will combine strategic leadership with hands-on execution, translating business objectives into scalable solutions while balancing customer needs, technical possibilities, and commercial priorities.

Key responsibilities

Define and drive the global strategy and roadmap for omnichannel services, customer service capabilities, AI initiatives, and market expansion.

Own prioritization, business cases, investment planning, and budget management for key initiatives.

Deliver scalable customer experiences that seamlessly connect digital and physical retail touchpoints.

Establish and maintain global governance frameworks, standards, and best practices.

Partner with Digital & Technology, Retail Operations, Customer Service, and regional teams to ensure successful implementation and adoption across markets.

Drive continuous improvement through data, customer insights, performance tracking, and KPI management.

Balance customer expectations, commercial objectives, technical constraints, and operational requirements to deliver impactful solutions.

Lead, coach, and develop a team of four specialists while building long-term organizational capabilities.

Act as a trusted advisor to senior stakeholders and leadership teams on omnichannel and customer experience topics.

What we're looking for

You are a strategic and commercially minded leader who thrives in a global environment. You are comfortable driving complex cross-functional initiatives, influencing senior stakeholders, and creating alignment across multiple markets and functions.

You bring a strong customer-centric mindset combined with analytical rigor and a proven ability to turn strategy into measurable business results. Furthermore, we hope to see you have:

Bachelor's degree in Business, Digital Commerce, Marketing, or a related field, or equivalent practical experience.

Significant experience within eCommerce, omnichannel, digital commerce, customer experience, or related fields.

Proven experience leading and developing high-performing teams.

Demonstrated success delivering large-scale global initiatives with measurable customer and commercial impact.

Experience managing complex stakeholder landscapes across global organizations.

Proven ability to develop and execute strategic roadmaps, translating vision into measurable business outcomes.

Strong stakeholder management, communication, and influencing skills, with experience engaging and aligning senior leaders across global functions.

Data-driven mindset with strong analytical capabilities, leveraging KPIs and insights to inform decisions and drive continuous improvement.

Ability to balance customer needs, commercial priorities, operational requirements, and technical considerations while leading innovation and digital transformation initiatives.

Experience working within a global retail or consumer-facing organization.

Exposure to AI-enabled customer experience solutions and digital transformation initiatives.

Knowledge of GDPR, PCI, and payment security standards.

Familiarity with Jira, Confluence, and related project management and reporting tools.

Additional European language skills are considered an advantage.

Additionalinformation

Please note: This is a 9-month interim position.

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interiordesignwe are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandorais the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.