Global Retail Tech Ops Lead, Endpoints & Network EMEA/APAC

FashionUnited; København; Remote; DKK 900,000 - 1,300,000; Full time

Job summary

Pandora, based in Copenhagen, is seeking an experienced Endpoints & Network Operations Manager to lead hardware and store network operations across EMEA and APAC, ensuring technology that supports exceptional customer experiences. You will drive operational excellence, lead multi-year hardware refresh initiatives, and partner with external vendors to build a globally governed retail technology program.

Based in our Digital & Technology Hub in Copenhagen, you will contribute to a scalable, secure

Qualifications

• 5+ years of experience in IT infrastructure, endpoint management, or network operations.
• Experience leading technology operations across multiple countries, regions, or business units.
• Proven ability in vendor management, budgeting, and driving transformation.

Responsibilities

• Lead operational excellence of store technology assets (POS hardware, payment devices, store network).
• Ensure availability, reliability, and performance of retail technology services across EMEA and APAC.
• Establish governance, service management practices, and performance reporting.
• Develop and execute multi-year hardware refresh and lifecycle strategies.
• Evolve store network operations and govern global telecom/ISP models.
• Oversee procurement, warehousing, logistics, deployment, installation and connectivity services.
• Drive supplier performance with KPIs and governance.

Skills

IT Infra

Endpoint Mgmt

Network Ops

Retail Tech

Vendor governance

Stakeholder mgmt

Budget mgmt

Global leadership

Job description

Pandora, based in Copenhagen, is seeking an experienced Endpoints & Network Operations Manager to lead hardware and store network operations across EMEA and APAC, ensuring technology that supports exceptional customer experiences. You will drive operational excellence, lead multi-year hardware refresh initiatives, and partner with external vendors to build a globally governed retail technology program.

Based in our Digital & Technology Hub in Copenhagen, you will contribute to a scalable, secure