Global Director, Digital & Retail Tech Operations

Pandora A/S; København; Hybrid; DKK 1,800,000 - 2,500,000; Full time

Benefits offered by this job

LEED Gold Certification

Copenhagen HQ

Job summary

Pandora A/S is seeking a Director of Digital & Retail Tech Operations to lead the operational health of our stores and websites from Copenhagen. You’ll oversee a geographically dispersed team and partner with Product and Engineering to ensure new features are production-ready and smoothly transitioned into operations.

We value strong leadership, dev-ops expertise, risk management, and a data-driven approach to improve performance and reliability across Pandora’s global retail channels.

Qualifications

• Typically 8+ years of relevant professional experience.
• Strong people leadership and engagement capabilities across geographically dispersed teams.
• Experience in technology operations, operational excellence, incident management or related field.
• Knowledge of DevOps and ITIL practices.
• Experience with observability and DevOps tools.
• Strong analytical skills connecting operations with business impact.
• Understanding of operational risk, cybersecurity collaboration and compliance.
• Excellent stakeholder management and cross-functional collaboration skills.
• High learning agility and an improvement-focused mindset.
• Lean Six Sigma or similar qualification would be an advantage.

Responsibilities

• Lead the seamless operation of Pandora’s digital and retail technology across channels.
• Monitor real-time health and performance of products and services; use data to identify trends and prevent issues.
• Strengthen incident management and reduce time to detect, contain, and resolve incidents affecting customers and trade.
• Embed operational excellence via DevOps and ITIL-based practices; ensure outages are resolved promptly and documented.
• Anticipate operational risks and implement preventive measures to reduce impact of future incidents.
• Increase use of synthetic monitoring across eligible products.
• Foster collaboration between Cybersecurity and Operations.
• Support compliance across channels, including PCI-related requirements.
• Lead, develop and engage a geographically dispersed team with clear direction.
• Manage costs and contribute to decisions on revenue, CAPEX and OPEX.
• Collaborate with stakeholders across Global Retail and E-commerce Core Tech and external vendors.

Skills

People leadership

DevOps

ITIL

Observability

Incident management

Data-driven decisions

Cybersecurity collaboration

Stakeholder management

Lean Six Sigma (advantage)

Cross-functional collaboration

Tools

DevOps tools

ITIL tooling

Job description

Pandora A/S is seeking a Director of Digital & Retail Tech Operations to lead the operational health of our stores and websites from Copenhagen. You’ll oversee a geographically dispersed team and partner with Product and Engineering to ensure new features are production-ready and smoothly transitioned into operations.

We value strong leadership, dev-ops expertise, risk management, and a data-driven approach to improve performance and reliability across Pandora’s global retail channels.