German-Speaking Customer Success Manager, EMEA

Hub; København; On-site; DKK 700,000 - 1,000,000; Full time

Job summary

Queue-it is seeking a Customer Success Manager based in Copenhagen to nurture relationships across the EMEA region with a focus on the DACH market. You will support customers, drive value realization, and collaborate with the sales and solutions teams to ensure long-term success.

The role requires 2–5 years in Customer Success, strong English and German skills, and a strategic commercial mindset in a global, multilingual environment.

Qualifications

• 2–5 years of Customer Success experience or similar client-facing role.
• Fluent written and spoken English; high professional proficiency in German.
• Experience influencing and meeting company revenue goals.
• Prior experience in a SaaS organization within IT; government contracts is a plus.
• Strong communication skills and ability to interface with all levels of an organization.

Responsibilities

• Understand typical business issues of customers and map Queue-it solutions to address them.
• Educate customers on Queue-it software and maximize value from their investment.
• Track usage data, NPS, health indicators, and identify growth opportunities or churn risk.
• Collaborate with technical, sales, and marketing teams to manage client relationships.
• Maintain accurate CRM records and share insights with cross-functional teams.

Skills

Customer Success

German proficiency

SaaS experience

English proficiency

Stakeholder management

Revenue influence

Job description

Queue-it is seeking a Customer Success Manager based in Copenhagen to nurture relationships across the EMEA region with a focus on the DACH market. You will support customers, drive value realization, and collaborate with the sales and solutions teams to ensure long-term success.

The role requires 2–5 years in Customer Success, strong English and German skills, and a strategic commercial mindset in a global, multilingual environment.