Support Engineer — 24/7 Web & Integrations Expert

Queue-it; København; On-site; DKK 550,000 - 750,000; Full time

Benefits offered by this job

Ping pong table

Foosball

Social activities

Snacks & coffee

Subsidized canteen

Job summary

Queue-it is seeking a Support Engineer to join Global Tech Support in Copenhagen. You will provide hands-on, customer-facing tech support to ensure Queue-it operates reliably during critical moments, coordinating with Product, Pre-sales, Solutions, and GTM teams.

The role emphasizes clear communication, structured problem-solving, and ownership across high-traffic events. Required are a bachelor’s degree in a related field and 1–3 years in technical support or similar roles, with fluent English

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field (or equivalent practical experience).
• 1–3 years of experience in technical support, solutions engineering, web engineering, or similar customer-facing technical role.
• Fluent English with excellent written and verbal communication skills.

Responsibilities

• Provide technical support for Queue-it customers as part of a 24/7 follow-the-sun support setup, including incident handling, alert response, and ticket resolution.
• Troubleshoot issues related to Queue-it configuration, product usage, supported integrations, and customer implementations.
• Support customers with integration-related questions across common web technologies and supported deployment patterns.
• Diagnose technical issues related to traffic protection, waiting room behavior, connectors, and customer implementations.
• Participate in proactive monitoring and support during high-traffic customer events, launches, and sales as part of Queue-its Event Support service.
• Communicate clearly with customers throughout incidents and support cases, ensuring timely follow-up, accurate updates, and resolution within agreed SLAs.
• Collaborate with Product & Technology, Pre-sales & Solutions, and other Go-To-Market teams during escalations and complex investigations.
• Produce clear technical documentation and internal knowledge-sharing material within the role's domain knowledge.

Skills

Fluent English

Web fundamentals

Customer integrations

Troubleshooting

Clear communication

Multi-tasking

Cross-team collaboration

Education

Bachelor's degree in IT/CS/Engineering

Tools

Akamai

Cloudflare

CloudFront

AWS/Azure certifications

Job description

Queue-it is seeking a Support Engineer to join Global Tech Support in Copenhagen. You will provide hands-on, customer-facing tech support to ensure Queue-it operates reliably during critical moments, coordinating with Product, Pre-sales, Solutions, and GTM teams.

The role emphasizes clear communication, structured problem-solving, and ownership across high-traffic events. Required are a bachelor’s degree in a related field and 1–3 years in technical support or similar roles, with fluent English