Senior Account Manager

Hub; København; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

Queue-it Copenhagen is seeking a Senior Manager to own and grow a portfolio of enterprise customers across Europe, Australia and New Zealand. You will drive retention, renewals, upsell and cross-sell, building trusted executive relationships and leading strategic account plans.

In this role you will negotiate MSAs, SOWs and SLAs, collaborate with Customer Success, Solutions Engineering, Product and Marketing, and ensure accurate CRM forecasts while expanding commercial value and net revenue

Qualifications

• 5+ years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role.
• Experience selling SaaS solutions to enterprise organizations within e-commerce, public sector, and financial services.
• Proven track record of retaining and growing existing enterprise customer relationships (+90% GRR).
• A proven track record of generating revenue through renewals, upsell, and cross-sell, achieving 100%+ NRR.
• Experience managing enterprise customers with significant annual recurring revenue (ARR).
• Owned end-to-end commercial relationships and negotiated complex enterprise agreements, directly managing the redlining process to align MSAs, SOWs, and SLA frameworks with corporate risk and legal parameters.
• Strong business acumen and the ability to build credibility with Director, VP, and C-level stakeholders.
• Excellent written and verbal communication skills in English. Additional European language skills are an advantage.
• The ability to work independently in a fast-paced, international environment.

Responsibilities

• Manage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand.
• Own retention, renewals, upsell, and cross-sell to drive strong GRR and NRR.
• Build account plans that grow value and revenue.
• Identify growth opportunities across customers, affiliates, and high-value enterprise portfolios affiliates.
• Engage confidently with stakeholders.
• Lead commercial, redlines, MSAs, SOWs, and SLA negotiations.
• Run executive business reviews and planning sessions with clear commercial insight.
• Partner cross-functionally to deliver outcomes for enterprise customers.
• Keep CRM forecasts and pipeline data accurate.
• Advise customers while balancing value creation protecting Queue-it’s commercial goals.

Skills

Enterprise SaaS sales

Strategic account management

Negotiation with executives

Stakeholder management

English fluency

Job description

Position, purpose & impact

As our new Senior Manager, you will own and grow a portfolio of enterprise customers across Europe, Australia, and New Zealand. Combining strategic account management with consultative sales, you will strengthen partnerships, identify growth opportunities, and expand commercial value within customer accounts and affiliated organizations.

You will hold the commercial ownership for your customers, driving expansion, retention, renewals and cross-sell while also building trusted relationships with senior decision-makers. Through executive business reviews and strategic account planning, you will help customers realize greater value from Queue-it and maximize Net Revenue Retention (NRR). Consequently, you will lead commercial negotiations, and collaborate closely with Customer Success, Solutions Engineering, Product, and Marketing.

Your toolkit

• At least 5 years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role.

• Experience selling SaaS solutions to enterprise organizations within e-commerce, public sector, and financial services.

• Demonstrated success retaining and growing existing enterprise customer relationships (+90% GRR).

• A proven track record of generating revenue through renewals, upsell, and cross-sell, achieving 100%+ NRR.

• Experience managing enterprise customers with significant annual recurring revenue (ARR).

• Owned end-to-end commercial relationships and negotiated complex enterprise agreements, directly managing the redlining process to align Master Services Agreements (MSAs), Statements of Work (SOWs), and SLA frameworks with corporate risk and legal parameters.

• Strong business acumen and the ability to build credibility with Director, VP, and C-level stakeholders.

• Excellent written and verbal communication skills in English. Additional European language skills are an advantage.

• The ability to work independently in a fast-paced, international environment.

The role in action

• Manage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand.

• Own retention, renewals, upsell, and cross-sell to drive strong GRR and NRR.

• Build account plans that grow value and revenue.

• Identify growth opportunities across customers, affiliates, and high-value enterprise portfolios affiliates.

• Engage confidently with stakeholders.

• Lead commercial, redlines, MSAs, SOWs, and SLA negotiations.

• Run executive business reviews and planning sessions with clear commercial insight.

• Partner cross-functionally to deliver outcomes for enterprise customers.

• Keep CRM forecasts and pipeline data accurate.

• Advise customers while balancing value creation protecting Queue-it’s commercial goals.

Why join the Queue

Your Copenhagen base

You’ll work from our Vesterbro office in Copenhagen, Queue-it’s largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work.

How we work

At Queue-it, you’re trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work.

Community and everyday life

We make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It’s a workplace that balances professional growth with a strong sense of community.

What we’re about

At Queue-it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users.

We’re also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust—in the digital experiences we protect and in the culture we build together.

Here, we take a strengths-based approach, encouraging people to do what they naturally do best. You’ll join a supportive environment where individuality is valued and collaboration matters.

And yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue.

We are empowered by trust and strengthened by people.