German-Speaking Customer Success Manager – EMEA Growth

Queue-it, Inc.; København; On-site; DKK 520,000 - 700,000; Full time

Benefits offered by this job

Office in Copenhagen (Vesterbro)

Canteen subsidy

Monthly social events

Job summary

Queue-it, Inc. is seeking a Customer Success Manager based in our Copenhagen office to strengthen relationships with customers across the EMEA region, with a focus on the DACH market.

You’ll support customers, educate them on Queue-it software, and partner with sales and technical teams to maximize value and growth. The role requires German language proficiency and 2-5 years in customer success or similar roles, with strong English communication and a strategic, customer-centric mindset.

Qualifications

• 2-5 years of Customer Success experience (or in a similar client-facing role).
• Experience influencing and meeting company revenue goals.
• SaaS organization experience in IT industry and/or handling government contracts preferred.
• Excellent written and verbal communication in English.
• High professional proficiency in German is required.

Responsibilities

• Develop and maintain strong relationships with a diverse range of customers across the EMEA region, focusing on the DACH market.
• Map Queue-it solutions to customer needs and educate them on the software.
• Ensure customers derive maximum value and monitor usage data, health indicators, and NPS.
• Identify growth opportunities, churn risk, and upsell or renewal opportunities.
• Collaborate with technical, engagement, and sales teams to support client relationships and mitigate risks.
• Maintain accurate CRM records and share customer insights across the organization.

Skills

Customer Success

German language proficiency

English proficiency

SaaS experience

Stakeholder management

Job description

Queue-it, Inc. is seeking a Customer Success Manager based in our Copenhagen office to strengthen relationships with customers across the EMEA region, with a focus on the DACH market.

You’ll support customers, educate them on Queue-it software, and partner with sales and technical teams to maximize value and growth. The role requires German language proficiency and 2-5 years in customer success or similar roles, with strong English communication and a strategic, customer-centric mindset.