Customer Success Manager

Queue-it, Inc.; København; On-site; DKK 520,000 - 700,000; Full time

Benefits offered by this job

Office in Copenhagen (Vesterbro)

Canteen subsidy

Monthly social events

Job summary

Queue-it, Inc. is seeking a Customer Success Manager based in our Copenhagen office to strengthen relationships with customers across the EMEA region, with a focus on the DACH market.

You’ll support customers, educate them on Queue-it software, and partner with sales and technical teams to maximize value and growth. The role requires German language proficiency and 2-5 years in customer success or similar roles, with strong English communication and a strategic, customer-centric mindset.

Qualifications

• 2-5 years of Customer Success experience (or in a similar client-facing role).
• Experience influencing and meeting company revenue goals.
• SaaS organization experience in IT industry and/or handling government contracts preferred.
• Excellent written and verbal communication in English.
• High professional proficiency in German is required.

Responsibilities

• Develop and maintain strong relationships with a diverse range of customers across the EMEA region, focusing on the DACH market.
• Map Queue-it solutions to customer needs and educate them on the software.
• Ensure customers derive maximum value and monitor usage data, health indicators, and NPS.
• Identify growth opportunities, churn risk, and upsell or renewal opportunities.
• Collaborate with technical, engagement, and sales teams to support client relationships and mitigate risks.
• Maintain accurate CRM records and share customer insights across the organization.

Skills

Customer Success

German language proficiency

English proficiency

SaaS experience

Stakeholder management

Job description

About us

Queue-it is a global tech scale-up that helps the world’s biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they’ve worked hard to create.

At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, Japan and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures.

Position, purpose & impact

As a Queue-it Customer Success Manager based in our Danish office, you will be a critical part of creating and maintaining Queue-it's solid relationships with a wide range of customers across the EMEA region with a focus on our DACH market. You'll build and develop partnerships by effectively supporting customers with their goals. We are looking for someone with a strong customer mindset who is quick on their feet and speaks German at a high professional level.

The role in action:

• Empower customer success by developing an understanding of the typical business issues our customers face.

• Map Queue-it solutions to address their needs.

• Educate customers on our software.

• Ensure customers get maximum value from their investment in Queue-it.

• Track customer usage data, NPS, health indicators, etc.

• Identify and support growth opportunities, churn risk, downscaling, and win-backs.

• Partner with the technical engagement and sales teams to facilitate client relationships.

• Handle deliverables and mitigate risks.

• Keep great records within our CRM.

• Share findings from the customer base across the organization (sales, marketing, solutions, and development).

Your toolkit:

• 2-5 years of Customer Success experience (or in a similar client-facing role).

• Previous experience influencing and meeting company revenue goals.

• Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred.

• Great written and verbal communication skills in English.

• High professional proficiency in German is required.

We are looking for someone who is:

• Interested in technology and has a strategic commercial mindset.

• Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions.

• Strong in stakeholder management and has business acumen including understanding the decision-makers and the customer’s approval process.

• Able to handle multiple priorities effectively, and to prioritize tasks based on their overall urgency.

• Enthusiastic about delivering a great customer experience.

• A motivated focused person who can work both collaboratively and individually.

• Excited to work in a progressive, global, multilingual, multicultural organization.

• Skilled or open to be coached in MEDDPICC.

Why join the Queue

Your Copenhagen base

You’ll work from our Vesterbro office in Copenhagen, Queue-it’s largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work.

How we work

At Queue-it, you’re trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work.

Community and everyday life

We make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It’s a workplace that balances professional growth with a strong sense of community.

What we’re about

At Queue‑it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users.

We’re also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust - in the digital experiences we protect and in the culture we build together.

Here, we take a strengths‑based approach, encouraging people to do what they naturally do best. You’ll join a supportive environment where individuality is valued and collaboration matters.

And yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue.

We are empowered by trust and strengthened by people.