Customer Success Manager

Hub; København; On-site; DKK 700,000 - 1,000,000; Full time

Job summary

Queue-it is seeking a Customer Success Manager based in Copenhagen to nurture relationships across the EMEA region with a focus on the DACH market. You will support customers, drive value realization, and collaborate with the sales and solutions teams to ensure long-term success.

The role requires 2–5 years in Customer Success, strong English and German skills, and a strategic commercial mindset in a global, multilingual environment.

Qualifications

• 2–5 years of Customer Success experience or similar client-facing role.
• Fluent written and spoken English; high professional proficiency in German.
• Experience influencing and meeting company revenue goals.
• Prior experience in a SaaS organization within IT; government contracts is a plus.
• Strong communication skills and ability to interface with all levels of an organization.

Responsibilities

• Understand typical business issues of customers and map Queue-it solutions to address them.
• Educate customers on Queue-it software and maximize value from their investment.
• Track usage data, NPS, health indicators, and identify growth opportunities or churn risk.
• Collaborate with technical, sales, and marketing teams to manage client relationships.
• Maintain accurate CRM records and share insights with cross-functional teams.

Skills

Customer Success

German proficiency

SaaS experience

English proficiency

Stakeholder management

Revenue influence

Job description

About us

Queue-it is a global tech scale-up that helps the world's biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they've worked hard to create.

At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, Japan and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures.

Position, purpose & impact

As a Queue-it Customer Success Manager based in our Danish office, you will be a critical part of creating and maintaining Queue-it's solid relationships with a wide range of customers across the EMEA region with a focus on our DACH market. You'll build and develop partnerships by effectively supporting customers with their goals. We are looking for someone with a strong customer mindset who is quick on their feet and speaks German at a high professional level.

The role in action:

• Empower customer success by developing an understanding of the typical business issues our customers face.

• Map Queue-it solutions to address their needs.

• Educate customers on our software.

• Ensure customers get maximum value from their investment in Queue-it.

• Track customer usage data, NPS, health indicators, etc.

• Identify and support growth opportunities, churn risk, downscaling, and win-backs.

• Partner with the technical engagement and sales teams to facilitate client relationships.

• Handle deliverables and mitigate risks.

• Keep great records within our CRM.

• Share findings from the customer base across the organization (sales, marketing, solutions, and development).

Your toolkit:

• 2-5 years of Customer Success experience (or in a similar client-facing role).

• Previous experience influencing and meeting company revenue goals.

• Prior experience working for a SaaS organization within the IT industry, and/or handling government contracts preferred.

• Great written and verbal communication skills in English.

• High professional proficiency in German is required.

We are looking for someone who is:

• Interested in technology and has a strategic commercial mindset.

• Articulate and comfortable interfacing with all levels in an organization, e.g. C-level, marketing, and technical positions.

• Strong in stakeholder management and has business acumen including understanding the decision-makers and the customer's approval process.

• Able to handle multiple priorities effectively, and to prioritize tasks based on their overall urgency.

• Enthusiastic about delivering a great customer experience.

• A motivated focused person who can work both collaboratively and individually.

• Excited to work in a progressive, global, multilingual, multicultural organization.

• Skilled or open to be coached in MEDDPICC.

Why join the Queue

Your Copenhagen base

You’ll work from our Vesterbro office in Copenhagen, Queue-it's largest office and global headquarters. Designed for both collaboration and focus, the space includes open work areas, quiet rooms, and dedicated spaces for deep work.

How we work

At Queue-it, you're trusted to work in a way that suits you best, supported by a strengths-based approach and a flat hierarchy inspired by Danish work culture. You'll be part of a global team with colleagues from 40+ nationalities, where diverse perspectives, open dialogue, and cross-cultural collaboration are part of everyday work.

Community and everyday life

We make time to connect, with regular social activities, ping pong, foosball, daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building. It's a workplace that balances professional growth with a strong sense of community.

What we're about

At Queue-it, we help leading brands like Ticketmaster, Sky Mobile, and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room keeps websites running smoothly during high-traffic events, creating fairer, more reliable online experiences for billions of users.

We're also a global team of 40+ nationalities working across Denmark, the U.S., South Korea, Australia, and Japan. We believe in trust - in the digital experiences we protect and in the culture we build together.

Here, we take a strengths-based approach, encouraging people to do what they naturally do best. You'll join a supportive environment where individuality is valued and collaboration matters.

And yes, we like to have fun. From monthly events to cultural celebrations and learning initiatives, we make time to connect, recognize one another, and enjoy the Queue.

We are empowered by trust and strengthened by people.