German Internal Sales & Customer Support Specialist

Mascot; Silkeborg; On-site; DKK 228,310 - 293,542; Full time

Benefits offered by this job

Free fitness center access

Excellent lunch scheme

Employee discounts on workwear

Pension scheme

Private health insurance

Job summary

Mascot is seeking an Internal Sales Assistant to join our German Internal Sales / Customer Service team in Silkeborg, Denmark. In this role, you will support customers and sales reps, ensuring excellent service across our digital solutions.

Your responsibilities include managing customer orders, inquiries, and returns, while collaborating with various departments. Ideal candidates are fluent in German and have a strong customer service background.

We offer a full-time on-site position with benefits like a fitness center, excellent lunch scheme, and employee discounts.

Qualifications

• Experience in customer service, internal sales, or a similar role.
• Service-minded and enjoys creating positive customer experiences.
• Structured and detail-oriented in fast-paced environments.

Responsibilities

• Provide support to sales representatives and customers.
• Process and follow up on customer orders in SAP.
• Handle customer inquiries, returns, and warranty claims.

Skills

Customer service experience

Fluent in German

Good command of English

IT skills (SAP, CRM, Microsoft Office)

Tools

SAP

CRM systems

Microsoft Office

Job description

Mascot is seeking an Internal Sales Assistant to join our German Internal Sales / Customer Service team in Silkeborg, Denmark. In this role, you will support customers and sales reps, ensuring excellent service across our digital solutions.

Your responsibilities include managing customer orders, inquiries, and returns, while collaborating with various departments. Ideal candidates are fluent in German and have a strong customer service background.

We offer a full-time on-site position with benefits like a fitness center, excellent lunch scheme, and employee discounts.