Bilingual Internal Sales Assistant (Danish/German)

Louis Poulsen

København

On-site

DKK 350,000 - 450,000

Full time

9 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Louis Poulsen, a Danish lighting manufacturer, is seeking a Danish/German-speaking Internal Sales Assistant to join our Customer Service team in Copenhagen. You will handle orders, pricing inquiries, quotes, and general support for our B2B customers.

Fluent Danish, German and English, plus experience in SAP and CRM/ERP systems, strong communication and organizational skills, and a proactive, customer‑focused mindset are essential in this fast‑paced, international environment.

Qualifications

Experience in a similar customer service, sales support, or internal sales role – ideally within an international context.
Fluent in Danish, German and English, both written and spoken.
Excellent communication skills for phone and email correspondence.
Well-organized, detail-oriented, and able to handle multiple tasks with high accuracy.
Proactive, solution-driven, and collaborative team player.
Strong IT skills; experience with SAP and Salesforce or similar CRM/ERP is an advantage.
Nice-to-have: ability to read technical documents or drawings.

Responsibilities

Customer Support: handle inquiries related to pricing, shipping, product information, and general questions in Danish, German and English.
Order Management: process and manage customer orders in SAP, ensuring timely fulfillment and accuracy.
Quotation Management: prepare and manage quotes for B2B customers with Sales team.
Sales Support: assist Area Sales Managers with administrative support.
Claims Handling: manage customer claims professionally with quick resolution.
Cross-functional Coordination: collaborate with Logistics, Finance and Technical teams for seamless service.
Ad hoc tasks: provide support on various administrative tasks as needed.