Internal Sales Assistant - German Speaking

Mascot; Silkeborg; On-site; DKK 228,310 - 293,542; Full time

Benefits offered by this job

Free fitness center access

Excellent lunch scheme

Employee discounts on workwear

Pension scheme

Private health insurance

Job summary

Mascot is seeking an Internal Sales Assistant to join our German Internal Sales / Customer Service team in Silkeborg, Denmark. In this role, you will support customers and sales reps, ensuring excellent service across our digital solutions.

Your responsibilities include managing customer orders, inquiries, and returns, while collaborating with various departments. Ideal candidates are fluent in German and have a strong customer service background.

We offer a full-time on-site position with benefits like a fitness center, excellent lunch scheme, and employee discounts.

Qualifications

• Experience in customer service, internal sales, or a similar role.
• Service-minded and enjoys creating positive customer experiences.
• Structured and detail-oriented in fast-paced environments.

Responsibilities

• Provide support to sales representatives and customers.
• Process and follow up on customer orders in SAP.
• Handle customer inquiries, returns, and warranty claims.

Skills

Customer service experience

Fluent in German

Good command of English

IT skills (SAP, CRM, Microsoft Office)

Tools

SAP

CRM systems

Microsoft Office

Job description

Location: Paarup, DK, 7442

We are looking for an Internal Sales Assistant in our German Internal Sales / Customer Service team in Denmark.

What you can expect

At MASCOT, you’ll join a collaborative and ambitious team where customer satisfaction and continuous improvement are at the heart of everything we do. As an Internal Sales Assistant, you will play a key role in supporting customers and sales representatives, ensuring a high level of service across our sales processes and digital solutions.

Responsibilities

Your daily tasks will include:

• Providing telephone and email support to sales representatives and customers, primarily in Germany.
• Processing, monitoring, and following up on customer orders in SAP.
• Handling customer inquiries, returns, warranty claims, and support tickets.
• Setting up new customers and maintaining existing customer data and agreements.
• Advising customers and sales representatives on our products, services, and solutions.
• Supporting our digital ordering platform SmartStore and other digital customer platforms.
• Collaborating closely with colleagues across departments to ensure efficient handling of customer requests.
• Contributing to the continuous improvement of processes, systems, and customer service.

Qualifications

• Has experience in customer service, internal sales, or a similar administrative role.
• Is service‑minded and enjoys creating positive customer experiences.
• Is fluent in German, both spoken and written.
• Has a good command of English, both spoken and written.
• Works in a structured and detail‑oriented manner while maintaining an overview in a fast‑paced environment.
• Is proactive, responsible, and enjoys taking ownership of tasks.
• Thrives in a collaborative, multicultural team environment.
• Enjoys working with multiple tasks simultaneously while maintaining a high level of quality.
• Has good IT skills and preferably experience with SAP, CRM systems, Microsoft Office, SmartStore, or similar business applications.

Benefits

• The opportunity to work in an international environment as part of a collaborative and supportive team where customer service, knowledge sharing, and continuous improvement are at the heart of what we do.
• A full‑time, on‑site position at our headquarters in Silkeborg.
• A wide range of social activities organized by our active employee association.
• Free access to our fully equipped fitness centre at our headquarters.
• An excellent lunch scheme in our staff restaurant, where meals are prepared by professional chefs.
• Pension scheme and private health insurance.
• Employee discounts on MASCOT workwear, so you're well equipped for your own DIY projects.

Does this sound like an opportunity for you? Then send us your application and CV – we look forward to hearing from you!