Front Office Lead - Guest Experience & Shift Champion

Radisson Hotel Group; København; On-site; DKK 380,000 - 460,000; Full time

Benefits offered by this job

Up to 53% off stays at Radisson hotels

Friends & Family 30% off

Global and local perks

Job summary

Radisson Blu Scandinavia Hotel Copenhagen is seeking a Front Office Supervisor to lead daily reception operations, ensuring outstanding guest experiences. You will supervise and coach the reception team, coordinate with the Assistant Front Office Manager, and uphold front office standards across shifts.

The role requires strong English communication, hotel experience, and the ability to prioritise in a fast-paced environment. Danish language skills are an advantage but not mandatory.

Qualifications

• Several years of experience from hotel reception, either as a receptionist, supervisor or in a similar Front Office role.
• Strong verbal communication skills and professional English.
• Ability to prioritize, multitask and adapt in a busy hotel environment.
• Comfortable leading a shift and making decisions.

Responsibilities

• Lead the Front Office during your shift and provide clear direction to the reception team.
• Ensure smooth and well-organized guest experience throughout the shift.
• Collaborate with the Assistant Front Office Manager and other departments to meet KPIs and service standards.
• Handle guest situations, including complex issues and complaints with professionalism.

Skills

Leadership

Guest service

Communication

Multitasking

Decision making

Fluent English

Danish language advantage

Job description

Radisson Blu Scandinavia Hotel Copenhagen is seeking a Front Office Supervisor to lead daily reception operations, ensuring outstanding guest experiences. You will supervise and coach the reception team, coordinate with the Assistant Front Office Manager, and uphold front office standards across shifts.

The role requires strong English communication, hotel experience, and the ability to prioritise in a fast-paced environment. Danish language skills are an advantage but not mandatory.