Front Office Supervisor

Radisson Hotel Group; København; On-site; DKK 380,000 - 460,000; Full time

Benefits offered by this job

Up to 53% off stays at Radisson hotels

Friends & Family 30% off

Global and local perks

Job summary

Radisson Blu Scandinavia Hotel Copenhagen is seeking a Front Office Supervisor to lead daily reception operations, ensuring outstanding guest experiences. You will supervise and coach the reception team, coordinate with the Assistant Front Office Manager, and uphold front office standards across shifts.

The role requires strong English communication, hotel experience, and the ability to prioritise in a fast-paced environment. Danish language skills are an advantage but not mandatory.

Qualifications

• Several years of experience from hotel reception, either as a receptionist, supervisor or in a similar Front Office role.
• Strong verbal communication skills and professional English.
• Ability to prioritize, multitask and adapt in a busy hotel environment.
• Comfortable leading a shift and making decisions.

Responsibilities

• Lead the Front Office during your shift and provide clear direction to the reception team.
• Ensure smooth and well-organized guest experience throughout the shift.
• Collaborate with the Assistant Front Office Manager and other departments to meet KPIs and service standards.
• Handle guest situations, including complex issues and complaints with professionalism.

Skills

Leadership

Guest service

Communication

Multitasking

Decision making

Fluent English

Danish language advantage

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

Are you passionate about guest service, comfortable taking responsibility and at your best in a fast-paced hotel environment? Then join us at Radisson Hotel Group and help us Make Every Moment Matter.

Job Description

We are looking for a Front Office Supervisor to join our Front Office team at Radisson Blu Scandinavia Hotel Copenhagen, a large, international hotel where no two days are the same. You will work with guests and colleagues from around the world in a busy and lively environment where teamwork, flexibility and a positive attitude are essential.

As part of a small team of Front Office Supervisors, you will play a vital role in the daily operation and be responsible for leading the Front Office during your shift. You will take ownership of the operation, provide clear direction to the reception team and help ensure a smooth and well-organized guest experience throughout the shift.

You will work closely with and report to the Assistant Front Office Manager, while the Front Office Manager has overall responsibility for the department.

A key part of the role is to look and think ahead, anticipate guest and operational needs, set priorities and coordinate effectively with other departments. You will lead by example, motivate and coach the reception team and help create a positive, energetic and professional working environment.

You will take ownership of guest situations, including handling complaints and more complex issues.

You will also help ensure that Front Office standards and procedures are followed, relevant KPIs are met, and the safety and security of guests and colleagues are maintained throughout the shift.

Above all, we are looking for someone who leads the shift with confidence, is committed to delivering an excellent guest experience and contributes to a positive, supportive and enjoyable team environment.

Qualifications

• Several years of experience from hotel reception, either as a receptionist, supervisor or in a similar Front Office role


• Comfortable taking responsibility, leading a shift and making decisions


• Passionate about creating extraordinary service


• Able to prioritize, multitask and adapt in a busy, fast-paced environment


• Able to look ahead, anticipate needs and set priorities


• Strong verbal communication skills


• Fluent spoken and written English at a high professional level is required


• Danish or another Scandinavian language is a clear advantage, but not a requirement

Additional Information

Start date and application

We are looking for someone who can start as soon as possible. We review applications and conduct interviews on an ongoing basis and will fill the position once we find the right candidate.

We therefore encourage you to apply early, as the position may be filled before the application deadline.

Working hours

This is a full-time position of 37 hours per week.

The role is typically split approximately 50/50 between morning and evening shifts:

• Morning shifts: 07:00-15:00


• Evening shifts: 15:00-23:00

The rota includes a mix of weekday and weekend shifts, with two days off each week

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide


• Guaranteed minimum of 30% off for your Friends & Family

Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.