Front Desk Lead & Guest Experience Supervisor

MEININGER Hotels Group; København; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Pension contributions

25 days vacation + up to 5 additional

Staff events

Friends & Family discount

Travel opportunities

Job summary

MEININGER Hotels Copenhagen is seeking a Reception Supervisor to lead the front desk team and ensure a standout guest experience. You will manage invoicing, time sheets, and quality checks while maintaining MEININGER standards across operations.

The role requires 2–3 years in reception or supervision, a proactive host mindset, and strong teamwork. Fluency in English is essential; Danish or other languages are a plus. On-site work with varied shifts.

Qualifications

• 2-3 years of professional experience in reception/ supervisor role.
• Outgoing personality with a customer-focused mindset.
• Comfortable guiding and developing a front-office team.

Responsibilities

• Oversee smooth operations of the reception team and ensure guest satisfaction.
• Handle invoicing, hour registration, online reputation management, and quality checks.
• Lead the front-of-house team together with the Assistant Hotel Manager.

Skills

Team leadership

English fluent

Front office system knowledge

Tools

ASSD

Fidelio

SIHOT

Job description

MEININGER Hotels Copenhagen is seeking a Reception Supervisor to lead the front desk team and ensure a standout guest experience. You will manage invoicing, time sheets, and quality checks while maintaining MEININGER standards across operations.

The role requires 2–3 years in reception or supervision, a proactive host mindset, and strong teamwork. Fluency in English is essential; Danish or other languages are a plus. On-site work with varied shifts.